A partner of Shoppre would come to pick up your shipment.
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No. ShoppRe provides you with a complete street address with a Unique Locker number, not a P.O. Box.
Sample Address:
Name:
Address (line 1): # XXXXX-XXX (Enter your Unique Personal Locker number here), #182,
Address (line 2): 2nd Cross Rd, 7th Main, Koramangala 1st Block
City: Bengaluru
Landmark (Optional): Near to Seema English Nursery School
State/Province: Karnataka
Country: India
Pin Code: 560034
Phone Number: 0091-9148357733
This address can be seen on your customer dashboard, once you login.
The majority of Indian online stores will deliver to this address, either for free of cost or a small fee as per the domestic shipping rates.
Please ensure all your shipments are shipped to this address of the ShoppRe distribution center and your unique Locker number. Any packages shipped to ShoppRe with an incomplete or inaccurate address will be delayed further in the process of us shipping it to you. Such packages would require further review, and will incur an additional fee of INR 200 per package. This fee can be seen to have charged under Package Level Charges of Address Correction.
If you are having difficulty registering with ShoppRe, please follow these steps:
1. Clear the cookies on your Web browser.
2. Make sure your Web browser is up to date. out-of-date browsers may have functionality issues.
If you continue to experience problems, please Contact Us. Select Registration-related Queries as the topic of your email, and include the following information:
1. Your Full Name
2. Type of Web browser you are using
3. Country you are applying from
Enter your ShoppRe address as your "Shipping Address" as given below, when you shop from ANY Indian online stores.
Name:
Address (line 1): # XXXXX-XXX (Enter your Unique Personal Locker number here), #182
Address (line 2): 2nd Cross Rd, 7th Main, Koramangala 1st Block
City: Bengaluru
Landmark (Optional): Near to Seema English Nursery School
State/Province: Karnataka
Country: India
Pin Code: 560034
Phone Number: 0091-9148357733
Or, if the seller asks you for the address in a single box, you can write it like this:
# XXXXX-XXX (enter your Unique Personal Locker number here), # 182, 2nd Cross Rd, 7th Main, Koramangala 1st Block, Near to Seema English Nursery School, Bengaluru - 560034, Phone number: 0091-9148357733
You can find the same on your Dashboard as you login.
You may also be asked for a “billing address" when paying the online sellers. Use your home country address that’s associated with your credit card.
The majority of Indian online stores will deliver to this address, either for free of cost or a small fee as per the domestic shipping rates.
Please ensure all your shipments are shipped to this address of the ShoppRe distribution center and your unique Locker number. Any packages shipped to ShoppRe with an incomplete or inaccurate address will be delayed further in the process of us shipping it to you. Such packages would require further review, and will incur an additional fee of INR 200 per package. This fee can be seen to have charged under Package Level Charges of Address Correction.
Yes. You can add up to 5 names for FREE to receive packages or mail on your account. This is a great way for your family, friends, and co-workers to save up on shipping costs.
Sign in to your ShoppRe account to;
1. check if your items have been received
2. create a ship request
3. check the status of your shipments
4. change any of your account details such as shipping address, shipping preferences, and membership information.
Note: You will receive email .notifications throughout including when we receive your package or when ShoppRe sends the shipment to you.
If you have trouble logging in, please -
1. Make sure your Caps Lock button is not turned on.
2. Make sure your Web browser is updated to Internet Explorer version 11+, Mozilla Firefox version 39+, Google Chrome 43+, or Safari version 8+.
Try clearing or deleting the cookies from your Web browser. Once you delete your cookies, you may need to close all open browsers. Once they’re closed, open a new browser window and sign in.
1. Sign in to your ShoppRe account
2. Click Account Settings
3. Go to Address Book
4. Click +Add new Shipping Address
5. Click Submit to save the name/address to your account
1. Sign in to your ShoppRe account
2. Click Account Settings
3. Click Account Documents
4. Click Upload Document
5. Click Browse to identify the file you want to upload. Navigate to the file on your computer that you want to upload and select it.
6. Click Upload Document to start the upload process. Allow time for the transfer to complete. When it's complete, your account will refresh and show a preview of the document.
7. Repeat the process for any additional documents.
8. If you uploaded a document in error, you will have 15 minutes to delete it by clicking Delete.
ShoppRe App is an easy way to get updates about the latest Deals & Discounts on Indian Shopping sites. You can the cashback offers (which are offered at different occasions through our Social Media Pages). We are also in the process of developing other relevant features. Download the app now to stay tuned!
Currently, we only have an Android version. But we are coming soon in iOS! Android users can click here to download the app - Google Play Store.
All you need is an active GMAIL account to log in to the app!
Kindly get in touch with our team at support@shoppre.com and we will try to sort the issue out.
A seller invoice, or payment receipt, is a document that shows the price you paid for merchandise you have purchased. The document may also contain other information, including the name and address of the sellers.
Many sellers automatically include a seller invoice with your package, and some may email you an electronic seller invoice.
Please keep a record of your seller invoices, so you can provide them to ShoppRe (if needed) or your customs office (if required) for export or import purposes.
Customs requires the product costs of all imported products. Hence you will have to share the Costs in cases where the products arrive without a Seller Invoice/Payment Receipt.
Your package (which requires the costs to be entered for) will be displayed in the Action Required tab, and you will need to manually enter the costs -
1. Click Provide Item Values for the corresponding package
2. Enter the price you paid for the items listed
3. Click Submit Item Values
4. If the item values are accepted, your package will move to Ready to Send
5. If there’s a discrepancy and the values submitted by you do not match the merchant’s advertised prices, you will be prompted to upload your seller invoice or payment receipt.
a. Click the Action Required tab
b. Click Upload to submit your document.
c. Click Browse to select a file from your computer to upload.
d. When you have selected a file to upload, click Upload Document.
e. You will get an acknowledgement when your merchant invoice has been successfully uploaded, and your package will be moved to the In Review tab.
No, you will not have to submit the seller invoice for all the items.
If there’s a discrepancy and the values submitted by you do not match the market rate, you will be asked to submit the seller invoice for the item to be shipped.
Many sellers automatically include an invoice to your merchandise. In some cases, it may be necessary to request that the seller includes a paper invoice. If a seller emails you an invoice or payment receipt, you may need to ask the seller to also include a seller invoice with your merchandise.
If you purchase from an eBay seller or a private individual, it may be necessary to email the seller and request a seller invoice - showing the seller’s name, address and the price you paid for your purchases.
Special note about gift items:
If you indicate that your item is a gift, the seller may include a seller invoice that does not show the price you paid for your merchandise. If your package arrives with a gift receipt rather than a complete seller invoice, you will be asked to provide additional information before we can ship your purchases.
Yes. If your seller invoice is in a different currency, we will convert the prices into Indian Rupees (INR) using the current exchange rate.
We must have a record of the seller’s name and address before we can export any package to Australia. In most cases, this information is included on the seller invoice that comes with your package. If the seller does not include an invoice, or if the invoice does not list the seller’s name and address, your shipment may experience a delay while we collect this information.
You may need a permit when importing some items into Saudi Arabia. The Saudi Food and Drug Authority requires permits for certain drugs, supplements and pharmaceutical products. You can learn more about Saudi permit requirements here.
If you receive an item that requires a permit, we will notify you by email and provide a link to the personal import clearance form. You may request an import permit by downloading and submitting the completed form to the Saudi Food and Drug Authority at the email address on the bottom of the form.
Please note: We can send your merchandise to you while you are applying for the permit, but you may be unable to receive your package until the import permit is approved.
It may take 10-20 days for a package to reach Iraq from India.
Afraid not. It is an Island to where delivery agents don’t reach. So, it has to be picked up at the airport.
No, We cannot ship items to personal address in Russia. The only option is we can ship only to the company address.
Brazil Customs requires any incoming parcels be clearly marked with the recipient’s name, address and tax ID number. For individuals, that’s called the CPF (short for Cadastro de Pessoas Fisicas) and for businesses it’s the CNPJ (Cadastro Nacional da Pessoa Jurídica). Customs uses the numbers to assess the tax, and requires the recipient to make the duty payment before he/she can collect the parcel. Private courier services have become quite efficient at collecting a customer’s CPF and tax obligation before shipping the parcel to Brazil, ensuring it moves through customs quickly.
Yes, you can ship Branded Food Items.
Home-made food items we are unable to ship to Sweden.
No, you cannot ship Creams Items to Spain
We understand our members' concerns regarding confidentiality, and it is our policy never to sell or give away any private information. The privacy of our members is of utmost importance to us. You can read it in detail in our Privacy Policy.
ShoppRe follows Indian business days i.e. Monday through Friday. While we are open to receive packages and provide customer service seven days a week, packages are dispatched to couriers only on business days. Most of our members receive their shipment within 3-6 business days from the time the package is dispatched from ShoppRe warehouse.
Big Savings on express-shipping, that’s why! Our express shipping rates are the lowest in the industry! We specialize in express-shipping worldwide in 3 to 6 days.
1. Live Tracking. ShoppRe real-time tracking facility for all your shipments.
2. Package Consolidation. If you plan to shop from multiple merchants, our consolidation service will maximize your savings over shipping each order individually.
3. Guaranteed Upfront Pricing. Which means no-surprise shipping costs.
4. Logistics Expertise. We are THE experts in consolidating & exporting goods from India.
a. We re-package your items properly for international transit.
b. Our top-rated customer support team is experienced in handling all international shipping issues.
c. Our trade compliance team ensures that your shipment remain in compliance with all export regulations.
'Clarification needed' means we are waiting for you to provide more information about the product. You will receive an email from our Trade Compliance Team requesting the information needed to determine if we can export this item for you. You’d have to reply with the requested information as soon as possible.
This status means our Trade Compliance Team has determined that we are unable to export this item. You’d have to check your email for a detailed explanation, and to confirm the status.
Certain items like medicines, food, liquids/semi liquids and fragile items like televisions or larger shipments may require for you to review & confirm the shipping option. We will notify you by email with your shipping options. Please You’d have to refer to the mail for reasons this package is on hold, and to see your shipping options.
Dangerous goods/hazardous materials are the items with hazardous properties that can present a potential hazard to human health and safety.
Our Trade Compliance Team will review your item(s) to determine their classification compliance to the transportation regulations. The review is usually completed in 1 to 3 business days and you will receive an email with the resolution.
To expedite the review, You’d have to send an email with the Safety Data Sheet, seller invoice, and a link for the item(s) from the selling portal.
The shipping rates displayed in the website are inclusive of all the taxes applicable in India such as GST, Fuel Surcharge etc. However, some products like liquids/ semi-liquids/ homemade food/ medicines/ ayurvedic products/ dangerous goods like nail polish will incur a Special Package Clearance Fee as below:
Less than 5 Kg = ₹1392.4 per shipment
5 Kg to 10 Kg = ₹3009 per shipment
10 Kg to 15 Kg = ₹5369 per shipment
Above 15 Kg = ₹7729 per shipment
The import laws may vary as per country, and you may have to pay import duty as per the laws of your destination, at the time of delivery which is collected by the courier that delivers your shipment. In some cases, couriers may also charge a brokerage fee to clear your package through local customs. These fees vary, and are not paid by ShoppRe.
Please contact your local customs office for more information on duties/import fees.
All International carriers base their billable shipping rates on the greater of Actual Weight and Dimensional Weight.
Actual weight is the weight of the package when put on a scale. Dimensional weight is based on the size of the package. Large items that have a low Actual Weight relative to their size-- like pillows and lamp shades, will result in a larger Dimensional Weight. Some people refer to this as “volumetric weight.”
Dimensional Weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height, then dividing that total by the "DIM Factor."
The industry standard DIM Factor (for International Shipments) is 5000. So, the formula is: Dimensional Weight = Length x Width x Height (in cm) / 5000
The industry standard DIM Factor (for National Shipments) is 4000. So, the formula is: Dimensional Weight = Length x Width x Height (in cm) / 4000
All our courier partners consider the billable weight to be the greater of the two: Actual and Dimensional Weight; hence we also follow the same, which is why we take up to a few hours to consolidate & repackage your purchases Create your Ship Request, and that is how we save you up to 80% in your shipping costs.
No. Despite the fuel surcharges (which fluctuates from time to time) added by all major carriers, ShoppRe does not add a separate fuel surcharge at this time to provide the best possible value to our members.
No. Discount offers apply only to international shipments. Discounts do not apply to shipping within the India.
ShoppRe’s shipping charges include all taxes applied in India, but NOT the Import Duties of the country that you are shipping the package off to.
Depending on the products you purchase, your country’s customs agency may determine you owe a duty or tax. Nearly every shipment that crosses an international border is subject to the assessment of duties and taxes. Each country determines the assessment of duties and taxes differently.
All imported goods and their values must by law be declared to the importing country's customs office. As the "Importer", you are responsible for complying with customs laws and regulations. ShoppRe simplifies the process for you. We complete the customs forms with the appropriate product classification and value – based on the information you provide. You are responsible for declaring an accurate value because it determines the customs duty and import tax you will need to pay. We need to know the actual value to insert into the customs declaration on your behalf. If the value is not correct, the item may be held by customs, and you may be liable for additional costs and/or customs fines or penalties.
Most times, the information is available from the seller’s invoice or packing slip accompanying the package. But if the seller doesn’t include paperwork describing the product and the price you paid, ShoppRe will notify you to input the values under Action Required in your Locker.
Once we have the relevant information and you have paid the cost of shipping, we'll complete the customs clearance paperwork. We will be unable to change any values in the customs forms after you have authorised us to send the shipment.
NOTE: You will need to pay the courier in cash for the tax and duty upon delivery.
DON’T FORGET: Some countries have a duty free concession where goods below a certain value can be imported without duty and/or tax.
Duties and VAT are calculated as a percentage of the customs value of the goods.
The valuation of the cost is based upon the complete shipping value, including:
1. the price of the imported goods
2. the cost of freight
3. insurance
The imports are also subject to sales taxes.
Any duties and taxes on your international shipment will be billed directly to you by the global carrier.
Most countries require import duties at the time when you receive your parcel (to the courier and not to ShoppRe) depending on the laws of the receiving country. But some countries have a duty free concession where goods below a certain value can be imported without duty and/or tax.
The import duties are on the higher side for the following countries: Nepal, Bhutan, Bangladesh, Sri Lanka and Indonesia.
The de minimis value is a country-specific value below which no duty or tax is charged, and clearance procedures are minimal. If you are importing a shipment with a total declared value LESS than this amount, duty and tax do not apply (certain products may be subject to other types of fees or taxes). The de minimis value is usually different for duties than it is for taxes.
Always select "Indian Rupees" when shopping.
Many Indian stores offer multiple currency options. However, if you select a Non-INR currency, the store may apply a less favorable exchange rate to protect itself against fluctuating exchange rates. The result is that you may pay more than you should for the product.
If Destination Customs is asking for any documents related to the receiver/sender package at the time of receiving the package in your country, you need to share documents such as Passport, Phytosanitary Certificate, FDA Certificate & more. ShoppRe does not have any control over the destination customs duty.
At the moment, Insurance Option is available only for shipments dispatched via DHL. At the time of creating ship request you can inform us via e-mail to support@shoppre.com that you would like to take the insurance as well. It is offered at a cost of INR 500 + 0.35% of the item value. As for the other couriers currently there is no option of insuring the shipments.
Insurance covers the loss or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping costs, if applicable. Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the box/packaging.
Couriers may carry limited or no liability for antique or vintage items, jewelry, TVs, electronics, manufacturer’s box/packaging and prohibited goods.
If your shipment is not delivered, or if items are missing or damaged, contact us immediately to begin the claiming process.
For missing items:
If your shipment was not delivered, or if items were missing, you will need the following items to file a claim:
1. Claim form: Contact us, and ShoppRe will provide you with the proper document
2. Copy of the merchant invoice or receipt showing the purchase price.
For damaged items:
If your item arrived damaged, you will need the following documentation to file a claim:
1. Claim form: Contact us, and ShoppRe will provide you with the proper document
2. Photos of the damaged item(s)
3. Photos of of the insides and the outsides of box
4. Damage Report filed with the carrier locally. If you are unable to obtain a Damage Report, itemized repair order or damage statement from a certified technician
5. Copy of the merchant invoice or receipt showing the purchase price
Timeline to File the Claim
1. Issue should be raised within 48 hours of the delivery of the item in case the item is damaged/missing/lost by mailing to support@shoppre.com
2. Submit the claim form once the same is received from ShoppRe Team as soon as possible
Claims are reviewed on an individual basis and are usually resolved within 30 days.
Note:
- ShoppRe claims for lost or damaged merchandise must be filed within the published time limits.
- Claims are considered filed when fully completed claim form, photographs, and receipts are received by ShoppRe.
- Claims are reviewed individually and this review process is usually resolved in 30 days.
- Specific commodities have limits of liability in case of loss or damage including televisions, computers, electronics, jewelry, figurines, furniture, lighting and manufacturer’s boxes, regardless of Declared Value or Insurance paid. Claim liability is limited to the lesser of either Declared Value, Proof of Purchase or Specific commodity liability limit.
- Claim liability for damage to items prepackaged by manufacturer will be limited(especially in case where the items are directly picked up from the seller and sent to the destination without traversing Shoppre Bangalore Facility), including all such commodity groups listed above.
- Failure to file a completed claim within the time limit will invalidate the claim.
Insurance is available only for those shipments which are sent via DHL. Insurance charges are INR 500 + 0.35% of the item value. Once a shipment is lost if the item is damaged and the claim is filed, ShoppRe along with the courier partner, DHL will investigate on the same. If the case is genuine, the following will be re-imbursed:
1. Shipping Cost
2. Declared Value of the Item
3. 0.35% + INR 500 (Insurance value stated initially)
Insurance is available only for those shipments which are sent via DHL. Insurance charges are INR 500 + 0.35% of the item value. Once a shipment is lost or the item is damaged and the claim is filed, ShoppRe along with the courier partner DHL will investigate the same. If the case is genuine then the following will be reimbursed:
For any loss/damage of the shipment, upon notifying ShoppRe within 48 hours, ShoppRe will be sharing a claim form.
Once ShoppRe received the filled in Claim Form, the procedures will be initiated.
You can expect it within 30 days of initiating the refund from our side.
Once the claim has been verified by ShoppRe Team in conjunction with DHL, the amount will be refunded within 30 days as follows:
1. If you like to use ShoppRe again in future, the refunded amount will be loaded to your ShoppRe Wallet without any expiry date
2. In case you do not prefer loading the wallet, you will be refunded as per the payment mode used by you for shipping the package.
3. If you paid through debit/credit cards or PayTM or PayPal; the amount will be refunded to the credit card (inclusive of any transaction charges that may be applied during the transfer).
4. In case of Wire Transfer, the amount can be refunded to your Indian Account (there won't be any transaction charges in this case). If you do not have an Indian account, you can share the details of the overseas account. However we will not bear the transaction charges or conversion charges that may be incurred during the same.
*Please note that once we initiate the refund through third party portal, the refund will happen as per their company policy and the number of days taken for the same may vary.
You can claim the loss/damage of the shipment either ways. ShoppRe along with the courier partner will investigate the claim. On a case to case basis, the refund can vary. However, the maximum claim that you will get is the declared value of the item or USD 26. If third party involved proved themselves clean, & you’ll be notified along with the proof submitted by the third party logistics.
It will take 60 days from the date, our courier vendors closed the case
ShoppRe uses trusted courier companies like DHL, DTDC and more for all deliveries.
All your items will be stored in your Locker at ShoppRe’s Facility. Once the required items have reached your Locker, we shall let you know email. You can also view all your shipments in your Locker, online 24/7.
How to Create a Ship Request:
1. Sign in to your Myaccount.
2. From My Locker, go to the Ready to Send tab.
3. Check the box to the right side of each package you would like to include in the ship request. Please note that there is a consolidation fee of ₹100/package that you add to the first package to the shipment (which will reduce your International Shipping rates upto 60-80%)
4. Choose the Shipping Options that you prefer, and Click Create Ship Request.
5. In the next page, confirm your Shipping option, your packages and your delivery address (these cannot be changed once your shipment has been prepared).
6. Click Confirm Ship Request.
7. The shipment's status can be seen from your Queue. We shall prepare your shipment, and update the total weight and Shipping charges (will include all the Package Level Charges as well) within 24 Hours.
8. Click Ship Now and make your payment immediately, within a free period of 7 days post which, post which you will incur a storage fee of INR 100/day from the 8th day.
9. As soon as we receive your payment, we will dispatch your items from our facility within 24 Hours!
10. You can track your shipment from My Shipment History.
Many stores pack your items in boxes that are too large or not properly prepared for global shipping. ShoppRe takes extra time to ensure all your merchandise is properly packaged. Our FREE repackaging service will save you money in shipping costs and also help ensure your purchases are not damaged in transit.
We repackage all the necessary items (items which arrive at our facility in big boxes) for FREE of cost (except Shoe Boxes which we do not discard - unless you specify to do so for a fee of INR 100). Incase you do not want any of your items to be repacked, you can select the option of “Ship in Original Boxes (do not repack)” in your Shipping Preferences.
Shipping multiple packages overseas directly from online stores can be very costly. With our parcel bundling (consolidation service), our expert packers combine your purchases into a single package, saving you up to 60-80% off standard International shipping rates.
We will always try to consolidate your items into one box, unless you specify otherwise. Our per-½ kg shipping rates decrease as the box weight increases, so it is almost always to your benefit to have one large box sent instead of several small boxes.
ShoppRe charges a small fee of INR 100 per package (not per item) that you add to the shipment (when you have two or more packages to consolidate).
Yes. We can send your packages to you anywhere in the world. Shipping charges will be based on the destination country.
Click here for our shipping rates.
After you have purchased your products, the shipment has to first reach your ShoppRe Locker in Bengaluru, post which the items will be dispatched to your doorstep after the payment has been submitted and verified.
Shipping from the seller to ShoppRe:
Standard shipping time-frames are 7 to 10 business days, but some sellers provide expedited shipping on their orders. Please be sure to request this when placing the order. ShoppRe will email you when your order has arrived.
Shipping from ShoppRe to You:
As soon as you have submitted your Ship Request and your payment, we shall verify your payment. Most shipments leave our warehouse within a maximum period of 2 business days, although we try our best to not exceed 24 Hours.
In some cases, high-value merchandise and shipments which require Special Handling may require additional paperwork to comply with Indian government regulations. This may result in additional shipment processing time.
Once a package leaves our warehouse, average transit time to your door is 3 - 6 days.
Yes. ShoppRe can split your package if it contains more than one item, and if you wish to separate them into two packages. You can split your package and discard an item, return it to the sender, or ship it at a different time or to a different address. There is a cost of INR 200 per new package created.
To request a package split:
1. Expand the package view in Ready to Send tab in your Locker.
2. Select Split Package from the Optional Services drop-down menu.
3. You can add comments to explain what you would like done.
How to choose your products from India:
1. Firstly, please ensure that the products in your purchase are legal to be exported from India, and are legal to be imported to your country. Please check our Country Guides to know what the rules of your country are. For further details, please call your local customs office.
2. Please make sure that you buy your products from trusted websites in India to reduce fraudulent instances. You can also read the reviews of the products before you make the purchase. This is a list of the Top 15 Websites in India.
3. Although you can purchase from Facebook/Instagram Sellers or Local Sellers, please try to read maximum reviews before making the purchase.
4. If the website provides you rates in INR as well other country rates (for eg: USD), always try to make the purchase in INR itself in order to avoid the website’s fixed conversion rates. You will notice that most websites offer cheaper rates in INR.
5. Read the Return Policies of the website from which you are going to purchase your items, so that you know what to do in case you wish to return your products from the ShoppRe facility.
6. Please note that ShoppRe is not connected to any seller in any manner, and has nothing to do with the products sold from any seller. However, we can check only physical damage of the items.
How ShoppRe reviews your packages:
1. ShoppRe opens every package when it arrives at our facility. Our team carefully reviews your purchases to ensure they are not broken during shipping and are legal to export from India.
2. If the merchant included an invoice, we will compare the contents of the package to the purchases shown in the invoice to ensure you received the correct number of items. If the invoice shows the price you paid, we will also enter these values for you.
3. If you receive an item that is not in the manufacturer's original packaging, or is not from a trusted merchant, we will open the product packaging to inspect the item. This allows ShoppRe to reduce fraud, and saves you shipping costs by verifying the correct product is in the package and is legal for export from India.
4. You can request for Basic Photos when your packages arrive at ShoppRe’s facility.
5. If you feel that Basic Photos are not enough, you can request for Additional Photos, and you can write down your requirements so that we can take detailed photographs of your items.
6. You can easily return your items from the ShoppRe facility depending on the policies of the seller of your products. To know more about Returns, please check the below question.
Yes. We realize that occasionally you may receive an undesirable product from an online store; either it is damaged or you simply changed your mind. So, yes. We do help with returns.
Please note that:
a. We will let you know if any of your purchases arrive at our facility damaged.
b. You can request detailed photos to be sure if you received what you ordered.
c. If you need to return something, we will make sure your return is processed properly.
d. Most retailers accept returns and will refund the full cost of the product, but not shipping costs. Every store handles it different, so be sure to check their return policy before you buy their products.
1. Returning from ShoppRe Facility to Seller or the Sender (in India):
Once the item arrives at our facility, if you feel the item is not as per your expectation or is damaged, it can be exchanged/returned to the seller (as per the seller exchange/return policy).
The cost for returning at item is charged INR 400. You will be responsible for all return shipping fees as well (if incurred). If it has to be couriered back to the sender by ShoppRe, charges as per domestic shipping rates will be considered. Also, if the items were picked up by ShoppRe, please note that the cost for the same is non-refundable.
2. Returning after the item has been delivered to your doorstep:
If you wish to return an item after it has reached your doorstep, you will have to make a fresh shipment and send it back to our facility in India. This will be considered as an import to India and may attract additional import charges. ShoppRe will not be responsible for any International returns made after the item has reached your doorstep abroad. However, if it was a national shipment and you want the items to be returned from your place in India to ShoppRe facility, charges as per domestic shipping rates will be considered.
Once the items have reached ShoppRe facility, you can contact your seller for the return (as per the Seller policy). The cost for returning the item is charged INR 400. You will be responsible for all return shipping fees as well (if incurred).
Please note that the cost for the initial shipment is non-refundable.
To request to Return a Package to the Sender from ShoppRe facility:
1. Expand the package view in Ready to Send tab in your Locker.
2. Select Return to Sender from the Optional Services drop-down menu.
3. You can view these charges under ShoppRe Wallet on the right hand side of your Locker.
Yes. in case you have ordered some items which unfortunately cannot be exported out of India, and if for some reason you cannot/don’t wish to return it back to the seller, then you can choose to abandon your parcel for no additional cost (except if the package has been stored in your Locker for more than 20 Free Days, in which case there will be a Storage fee of INR 100/day).
To request to abandon your package:
1. Expand the package view in Ready to Send tab in your Locker.
2. Select Abandon Package from the Optional Services drop-down menu.
ShoppRe will repack the product if the customer asks for it or the product cover is damaged and not fit for shipping.
ShoppRe has an expert packing team; chances of damaging the products are slim to none. Incase of any damage ShoppRe will refund the product cost after investigating the issue.
Most Indian sellers are setup to accommodate international shoppers, but at times customers will encounter an Indian retailer that:
- Won’t accept payment from any International Credit Card
- Won't accept payment by check or wire transfer
- Won’t allow you to register unless you have an active Indian Mobile Number, to which a One Time Password (OTP) will be sent.
Fortunately, the Personal Shopper service removes these obstacles, giving you access to more of the products India has to offer! You can either shop the items yourself from multiple websites (by choosing Cash-on-Delivery as your mode of payment) or you can request ShoppRe to place the orders for you (by filling in the information in the Order Form).
If you want to place the orders yourself:
1. Purchase the items that you like from Indian online stores (like Amazon.in), Auction sites (like eBay.in) or from any Facebook or Instagram Sellers (like Shemy). Make sure that you choose Cash-on-Delivery as your mode of payment when you shop with any retailer.
2. After signing in, click Personal Shopper tab. In the Order Form, click the tab on the right side (Do you want to place the orders yourself?). Simply provide our Personal Shopper team the details in the Order Form.
3. You will be limited to 15 items per seller for each order placed. There will be a per item cost charged for every item from the 16th item onwards.
4. Your Shoppre account is billed for the actual cost of the purchase plus a Personal Shopper service fee per seller (based on the information that you have provided). Make the payment for your products immediately.
5. Upon confirmation of your payment, Shoppre will readily receive the parcels on your behalf (on Cash on Delivery).
6. Please note that we will NOT be able to receive your parcels (on Cash on Delivery) unless the amount that you submitted has reflected into our account. If you have chosen Wire-Transfer as your mode of payment, and we had not received your payment within 7 days of creating the PS Order, your order will be cancelled.
7. Your Personal Shopper purchase will arrive at Shoppre like any other order, ready for shipment. It couldn't be easier!
If you want Shoppre to place the orders for you:
1. Select the type of purchase you'd like to make from Indian online stores (like Amazon.in), Auction sites (like eBay.in) or from any Facebook or Instagram Sellers (like Shemy).
2. After signing in, click Personal Shopper tab. In the Order Form, click the tab on the right side (Do you want Shoppre to place the orders for you?). Simply enter the product details and Seller details in the Order Form, and add it to your Shoppre online shopping cart.
3. You will be limited to 15 items per seller for each order placed. There will be a per item cost charged for every item from the 16th item onwards.
4. Your Shoppre account will be billed for the actual cost of the purchase plus a Personal Shopper service fee per seller (based on the information that you have provided). Make the payment for your products immediately.
5. Upon confirmation of your payment, Shoppre will make the purchase for you within a maximum period of 24 hours. Any difference in amount while we made your purchase will be settled at the end, which you can view under your Shoppre Wallet on the right side of your Locker.
6. Your Personal Shopper purchase will arrive at Shoppre like any other order, ready for shipment. It couldn't be easier!
Personal Shopper Service Cost is applied per order, not per item. If you request multiple items from a single seller, you will have to pay only one service cost. Orders with items from multiple sellers will be charged a service cost for each seller.
Personal Shopper Service Costs/Payment Methods
1. Netbanking/ Credit Card/ PayPal/ Cash on Delivery:
Assisted Purchase - 7% service charge of the order total
Self Purchase - 10% service charge of the order total
(minimum INR 200.00)
2. Personal Shopper orders with more than 15 items per online seller will incur an INR 50 per item cost for every additional item over 15.
Any difference in amount while we made your purchase will be settled at the end, which you can view under your Shoppre Wallet on the right side of your Locker.
Yes. You can edit or cancel your order only before you make your payment. Once you submit your payment, you cannot edit your order anymore; however you can cancel your order until we process the purchase of your items, and your money will be credited to your account through your Shoppre Wallet, which you can use for your next shipment / personal shopping /etc.
To modify an order, sign in to your account and click on Personal Shopper > Order Form. Once all your items are in the cart, you can simply edit or cancel it before you submit your payment.
To cancel an order after you have submitted your payment, you can click on History to see a list of your recent orders. If an order can be cancelled, you will see the options Cancel displayed under the order number.
Please note: Shoppre cannot modify or cancel a Personal Shopper order once it has been placed with the seller. If you decide that you do not want the purchase, please check with the seller's website regarding their return policy. If returns are permitted, please notify our Personal Shopper department to request that the order is to be returned when it arrives in your Locker.
An INR 400 fee applies for all returns, in addition to the return shipping cost (if needed). Once the vendor receives the returned package and issues a refund, we will credit your Shoppre account for the refunded amount, which you can view under your Shoppre Wallet.
Please note, that one we have processed your order, Personal Shopper service fees are not refundable.
All Personal Shopper orders are to be sent to Shoppre facility, and cannot be be shipped to any other addresses. To ensure all items are received correctly, we open & inspect each order. Photos of the items are also taken so you can verify contents of the order before shipping (INR 100 for Basic Photos, and INR 500 for Additional Photos).
No. Shoppre’s Personal Shopper service can be used for tangible merchandise purchases only, and cannot be used to pay for any type of services (e.g., gift certificates, student loans, credit card payments, internet service, subscriptions, memberships, utility bills, electronic downloads).
Acceptable methods of payment are Credit card, Wire transfer or Transfer via net banking. There is a non-refundable Personal Shopper fee for each order successfully processed.
We will make the purchase only after the payment is completed prior to the purchase. Please note that any difference in amount while we made your purchase will be settled at the end, which you can view under your ShoppRe Wallet on the right side of your Locker.
1. Select the type of purchase you'd like to make from Indian online stores (like Amazon.in) or from any Facebook or Instagram Sellers (like Shemy).
2. After signing in, click on Personal Shopper tab. Simply enter the product and seller details in the Order Form, and add it to your Shoppre online shopping cart. Make the payment for your products. There will also be a small service fee for Shoppre.
3. Shoppre will make the purchase for you. Any difference in amount while we made your purchase will be settled at the end, which you can view under your Shoppre Wallet on the right side of your Locker.
Order Processing:
Normal processing time from order request submission to order completion is 1-3 business days (Monday-Friday, 9AM-6PM IST). If there are any delays, or additional information is required, we will notify you by email.
Shipping from the seller to ShoppRe:
Standard shipping time-frames are 7 to 10 business days, but some sellers provide expedited shipping on their orders. Please be sure to request this when placing the order. Shoppre will email you when your Personal Shopper order has arrived.
Shipping from ShoppRe to You:
Our express carriers can deliver your purchases in as little as 2-6 days.
Need more information? Go to Contact Us, fill in your details and choose Personal Shopper as the topic of your email. While sending the message, please be sure to include your order number for the fastest response.
It is your responsibility to ensure all items are in stock before placing your Personal Shopper request.
When you order your items, if one or more is not available, you can choose to:
1. Cancel the item, but purchase all other available items, OR
2. Cancel all the items from the online store.
Note: You can mention the requirement as a special instruction while submitting the order to us.
In case you have submitted your payment, and if the item is out of stock while we try to make the purchase, then we shall refund the money into your Shoppre Wallet (which you can view on the right side of your Locker).
ShoppRe will process your order within a maximum period of 48 hours once the funds have been received and applied to your account.
Yes. ShoppRe allows Cash On Delivery. This makes it easy for you to shop from different websites yourself, and you just have to pay the entire amount to Shoppre in one go.
Please note that if you have purchased any item online and set Cash On Delivery mode of payment, you will have to make your payment to us immediately and let us know that you have submitted your payment. Upon confirmation, we will collect the item and make the payment from our end.
Cash on Delivery has the same service fee as of any other mode of payment for Personal Shopper: 7% of the order total (minimum INR 200.00). Any difference in amount while we made your purchase will be settled at the end, which you can view under your Shoppre Wallet on the right side of your Locker.
Please note that ShoppRe will not collect items and make payment unless you have completed your payment to us first. Also, if you have chosen WireTransfer as your mode of payment for Self-Shopping, and if you haven’t submitted your payment to us, then we shall cancel your order within 7 days of creating the order.
Yes, we will refund the item value within 10 days to your ShoppRe wallet. However, the personal shopper fee (10% or ₹200/- whichever is higher) will not be refunded.
Yes, we will refund the item value as per the policy of the third party website.
Refund to ShoppRe wallet:
However, the personal shopper fee (7% or ₹200/- whichever is higher) will be refunded in case if you need the refund to wallet.
Refund to Bank Account:
However, the personal shopper fee (7% or ₹200/- whichever is higher) only 50% of the amount will be refunded in case if you need the refund to Bank Account.
1. If you like to use ShoppRe again in future, the refunded amount will be loaded to your ShoppRe Wallet without any expiry date.
2. In case you do not prefer loading the wallet, you will be refunded as per the payment mode used by you for shipping the package.
- In case of credit card, the total amount will be refunded to the credit card (inclusive of any transaction charges that may be applied during the transfer)
- In case of PayTM, the total amount will be refunded to the same (inclusive of any transaction charges that may be applied during the transfer)
- In case of PayPal, the total amount will be refunded to the same (inclusive of any transaction charges that may be applied during the transfer)
- In case of Wire Transfer, the amount will be refunded to your Indian Account (there won’t be any transaction charges in this case). If you do not have an Indian account, you can share the details of the foreign account. We will transfer using Transferwise App. However we will not bear the transaction charges or conversion charges that may be incurred during the same.
No. Shoppre cannot export prescription medications, controlled substances or human growth hormones of any kind, for any reason.
Shoppre cannot export assays, peptides, biological media and animal, veterinary or human vaccines. If you receive a package containing these items, Indian regulations require Shoppre to dispose of the items in a local disposal facility. Shoppre cannot ship these items to any address, including back to the sender.
Shoppre can ship agricultural items for you if they meet Shoppre export requirements, and your country’s customs office allows them to be imported. Please make sure your agricultural products are properly labeled, including their genus, species and country of origin. The labeling requirement also applies to individual seed packets. We cannot ship or store any items we cannot identify, or are not properly labeled.
We are unable to export agricultural items if:
1. Your country prohibits these items
2. Your country requires a pre-shipment inspection
3. A phytosanitary certificate must be provided by the shipper to import the product
Shoppre also cannot accept foreign seeds or plants that are not properly imported into India. These items will be removed from your account upon receipt and properly discarded.
We are unable to store or export live plants or loose soil. We will automatically return any live plants to the sender, providing they are within India.
Please contact your customs office to inquire about local import regulations, and contact us with a link to the item so we can determine if we can export the items for you.
No. Shoppre cannot export controlled substances or any item that contains controlled substances. Please do not ship controlled substances to your Shoppre Locker.
A controlled substance is any drug that is illegal or restricted for sale in India, even if it is readily available in your own country.
No. Shoppre cannot export human growth hormones (hGH) of any kind. Please do not ship human growth hormones to your Shoppre Locker. Common examples of human growth hormones include Norditropin, Nutropin, Omnitrope, Saizen and Genotropin.
No. However, we can export if the battery is within the device / equipment or packaged with the device / equipment. There are restrictions on the capacity of battery.
No. Shoppre cannot export any motorized vehicle that requires a license to operate. Common examples include cars, trucks and motorcycles.
Yes. Shoppre can export most medications, but they do require a prescription and it should not be banned in the receiving country.
All medications require:
1. Being in the original packing
2. Prescription
3. Manufacturing Date
4. Expiry Date
5. Contents listed
The compliance review for the same will usually take less than 24 hours, however, it may take up to 72 hours for your package to be ready to ship.
Please note that medications require a special package handling fee which is as shown below:
Less than 5 Kg = ₹1392.4 per shipment
5 Kg to 10 Kg = ₹3009 per shipmentent
10 Kg to 15 Kg = ₹5369 per shipment
Above 15 Kg = ₹7729 per shipment
Medicines will have to be shipped separately from the other items, and may take additional time (10-20 days) to reach your doorstep.
No. Shoppre cannot export prescription medications. Please do not ship prescription medications to your Shoppre Locker.
Yes. However, if it is written on the product that it is for medicinal purpose, then it will be considered as a medicine and will require the following:
1) Prescription
2) MFD (Manufacturing Date)
3) Expiry Date
4) Contents listed
5) Product has to be of a known brand
The compliance review for the same will usually take less than 24 hours, however, it may take up to 72 hours for your package to be ready to ship.
Please note that medications require a special package handling fee which is as shown below:
Less than 5 Kg = ₹1392.4 per shipment
5 Kg to 10 Kg = ₹3009 per shipment
10Kg to 15 Kg = ₹5369 per shipment
Above 15 Kg = ₹ 7729 per shipment
Ayurvedic Medicines will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.
No. Shoppre will not export any product that appears to be of police, government or military nature. Such items include, but are not limited to:
- Badges
- Body armor
- Protective clothing containing body armor
- Police batons
- Handcuffs
- Surveillance equipment
No. Shoppre will not export any product that appears to be a weapon, weapon part or accessory to a weapon. This includes, but is not limited to, items restricted by the International Traffic in Arms Regulations (ITAR). Common gun and weapon accessories include, but are not limited to:
1. Scopes or sights
2. Ammunition clips or magazines
3. Pistol grips
4. Rifle butt stocks
5. Items equipped with night-vision
6. Bayonets
7. Items equipped with lasers
Shoppre cannot export any food items that are perishable (require refrigeration), labeled in a foreign language, or restricted for export by the the Indian Food and Drug Administration. We also suggest that you contact your local customs office to inquire if food can be imported to your country, as it is often restricted.
ShoppRe exports food items that are branded and are non-perishable.
If the food is homemade and is not branded, then there will be a special package handling fee. The compliance review for the same will usually take less than 24 hours, however, it may take up to 72 hours for your package to be ready to ship.
Please note that food items require a special package handling fee which is as shown below:
Less than 5 Kg = ₹1392.4 per shipment
5 Kg to 10 Kg = ₹3009 per shipment
10Kg to 15 Kg = ₹5369 per shipment
Above 15 Kg = ₹7729 per shipment
The (non-perishable) food items will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.
ShoppRe will not export counterfeit, bootleg or knockoff items. If you receive an item that does not appear to be authentic, we will notify you by email and refer the item to our trade compliance team to verify its authenticity.
If the item is counterfeit and came from a seller in India and the seller provided a return label, we can help you return the item. If the seller did not provide a return label, or if the seller would not accept a return, we must discard the item. Shoppre will not ship counterfeit items to anyone other than the original seller, including individuals in India.
Perfumes cannot be shipped through us. Perfumes contain inflammable chemicals including alcohol in it; hence it is highly restricted at customs and probably would be ceased.
Prohibited goods are those which cannot be exported. Example: Explosives, Cash, Bullion, Ivory, Ammunition, Illegal goods etc.
Restricted commodities are those can be accepted with certain documents, such as Antiques & work of art, Stamps, Toy guns, Cigarettes, Perishable items, Dry ICE, Biological samples etc.
Please contact us for any specific information regarding your country and the items you wish to ship.
Dangerous goods/hazardous materials are items that require special handling, additional packaging and labeling to be transported internationally.
These items may or may not be allowed to ship to your country. Shipping dangerous goods is country-specific. Even if your country allows the import of an item, the carrier may not be licensed to handle and transport dangerous goods.
Items considered to be dangerous goods include: flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume). Dangerous goods items will incur a Special Package Clearance Fee and may be required to ship separately from non-dangerous goods items, and may take additional time (10-20 days) to reach your doorstep.
Please contact us for specific information regarding your country and the items you wish to ship.
Yes. Cosmetics can be exported provided they are not restricted in your country. If it is liquid/semi liquid in nature, there will be an additional Special Package Handling Fee which is as below:
Less than 5 Kg = ₹1392.4 per shipment
5 Kg to 10 Kg = ₹3009 per shipment
10Kg to 15 Kg = ₹5369 per shipment
Above 15 Kg = ₹7729 per shipment
Please note that cosmetics will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.
Yes. Shoppre lets you export liquid/semi liquid items as long as they are not restricted in the receiving country or fall under the prohibited category of items. This will attract an additional Special Package Handling Fee as below:
Less than 5 Kg = ₹1392.4 per shipment
5 Kg to 10 Kg = ₹3009 per shipment
10Kg to 15 Kg = ₹5369 per shipment
Above 15 Kg = ₹7729 per shipment
Please note that liquids/semi liquids will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.
Agarbatti is banned in most countries except in US where it can be sent.
No. Any form of precious metals are banned to be exported from India.
Yes. There is a per-shipment handling fee to properly package and label dangerous goods, which is as below:
Less than 5 Kg = ₹1392.4 per shipment
5 Kg to 10 Kg = ₹3009 per shipment
10Kg to 15 Kg = ₹5369 per shipment
Above 15 Kg = ₹7729 per shipment
Please note: Not all goods which require special handling will cost the same as above - for eg: heavy weight goods such as TV or heavy volume goods like Paint - there might be an additional fee which will be notified to you via email.
Dangerous goods may need to be shipped separately from non-dangerous goods, and may take additional time (10-20 days) to reach your doorstep.
Common dangerous goods include perfume, nail polish, glue, paint and batteries. Some countries do not allow the import of these items.
We accept most International Credit Cards. Paypal, PayTm, Wire transfer or Transfer via net banking are the other accepted modes of payment.
Yes. Shoppre can convert billing transactions from INR to your local currency. Conversion rates are based on daily foreign exchange market averages gathered from frequently updated sources, including financial institutions.
All Shoppre pricing is displayed in Indian Rupees (₹ or INR).
To reduce international transaction fees, ShoppRe consolidates many individual charges into one invoice at the time of shipping. Your package invoice details one line item for each service you requested, as well as shipping charges. We will charge your account the total cost of the shipment, using your preferred payment method.
If you plan to pay via wire transfer. Please contact us for instructions and important information.
How to send a wire transfer:
1. Please reference your LOCKER NUMBER and/or NAME.
2. Make your amount payable to Shoppre.com, and mail to the address below:
Account Name: INDIANSHOPPRE LLP
Account Number: 918020022874771
Branch: Bangalore
IFSC Code: UTIB0000009
MICR Code: 560211002
E-mail ID: support@shoppre.com
Address: NO. 9, M.G. ROAD, BLOCK 'A'
Swift Code: AXISINBB009
3. Please send Shoppre a notification email to support@shoppre.com as soon as the amount has been transferred.
4. It might take between 1-7 days for the amount to be reflected in ShoppRe's account. Upon confirmation, we will dispatch your items within a maximum period of 48 hours.
No problem, you can pay via Credit Card, PayPal, PayTm, or via Net Banking from an Indian Account. Contact us for more details.
You can pay to the company PayPal Account at support@shoppre.com.
Please note that you will be required to pay an additional amount of 10% of the total amount (Payment Gateway Charges) if you choose to pay via PayPal.
Contact us for more details.
If you have used our Personal Shopper Service, please note that it is your responsibility to be in contact with the seller to ensure merchandise arrives promptly and safely to your locker.
If a seller is fraudulent, Shoppre will submit an investigation request with PayPal on behalf of our member. PayPal will then attempt to recover any funds owed, but fund recovery is not guaranteed. All disputes must be submitted within 30 days from when the original payment was sent.
You can pay to the company PayTm Account at +91-9148357733.
Please note that you will be required to pay an additional amount of 3% of the total amount (Payment Gateway Charges) if you choose to pay via PayPal.
Contact us for more details.
No. We do not provide Cash on Delivery for Shipping your parcel. We only provide cash on delivery for your purchases as a part of Personal Shopper service. Please click here to know more about COD for purchase of products.
ShoppRe Wallet (can be viewed on the right side of your locker) allows ShoppRe to to use it as a mode of transaction, depending on the situation.If the amount is positive, it means that you own this much money, and this amount will be deducted from the final charges. If the amount is negative, it means that this amount will be added to the final charges.
Example when we add some amount to your Wallet:
1. You have already submitted your payment for Personal Shopper Service, but while we made the purchase, the amount turned out to be lesser than what you paid Shoppre. In that case, we shall add this balance amount to your account, and you will view a positive amount under your Shoppre Wallet. This amount will be deducted from the Final Shipping Charges.
Example when we deduct amount from your Wallet:
1. You have already submitted your payment for Personal Shopper Service, but while we made the purchase, the amount turned out to be more than what you paid Shoppre. In that case, we shall deduct this amount from your account, and you will view a negative amount under your Shoppre Wallet. This amount will be added to the Final Shipping Charges.
2. Whenever you return a package to the sender, this amount (INR 400) along with domestic shipping charges (if any) will be deducted from your account, and you will view a negative amount under your Shoppre Wallet. This amount will be added to the Final Shipping Charges.
3. Once your package is ready for shipment and your final charges have been updated, you get a free time period of 7 DAYS to submit your payment. You will incur a storage fee of INR 100/ day for your prepared parcel from the 8th day onwards, which you can view as negative amount in your Shoppre Wallet). This amount will continue to be accrued until you make your payment, and will be added to the Final Shipping Charges.
No. You cannot add any amount to your ShoppRe Wallet. Only ShoppRe is enabled to add to or deduct amount from your Wallet.
Most Indian E-commerce websites display Size Charts which will help you choose the right size.
Need to translate an English-language website? Use these handy tools:
1. http://translate.google.com: translator provided by Google to translate text and webpages.
2. https://bing.com/translator: translates many portals and websites
Many Indian stores pack their merchandise not so cost-effectively, resulting in substantially higher shipping costs for international customers. There are also other things to know when shopping from Indian retailers. To save the most at Indian stores, follow these tips:
1. Always use your ShoppRe locker address as the "Ship To" address. Many sellers offer free shipping to Indian addresses.
2. Always select "Indian Rupees" when shopping. Many Indian stores offer multiple currency options. However, if you select a Non-INR currency, the store may apply a less favorable exchange rate to protect itself against fluctuating exchange rates. The result is that you may pay more than you should for the product.
3. Check to see if coupons or discount codes are available.
4. Be sure to read the ratings and reviews of sellers.
5. Be prepared to spend more than a few minutes on these sites looking for the best products and deals.
6. There are typically multiple ways to get to a product; by category, price, features, etc.
7. Consider rebates; sometimes manufacturers offer rebates after the product is purchased.
8. If you are unsure about a seller or retailer, check with the Better Business Bureau.
9. Shop around! Check different websites for the same product.
10. Create a separate email address for shopping, so your email doesn't get bogged down with advertisements.
11. Check out our Facebook and Instagram pages and also download the App for deals & discounts!
Yes, Absolutely! You can buy from any retailer or individual as you wish.
Yes, Absolutely! ShoppRe is also a platform for Indians residing in India send anything to anyone abroad.
You can Simply Sign up and buy your favorite products from MULTIPLE Indian Stores; COMBINE all your items and GIFT your near & dear ones living outside India, in ONE package as well.
Yes, we can gift wrap your items at a cost of INR 100/- per package. However, please note that the gift wrapped item will be placed in another box before it is shipped and it cannot be wrapped.
Yes, we can add an additional note for you at INR 50/-
Yes, Absolutely! You can Simply Sign up and buy your favorite products from MULTIPLE Indian Stores; COMBINE all your items and GIFT your near & dear ones living in India, in ONE package as well.
Yes, we also ship within India. "Click here to get a quote".
Email us at support@shoppre.com to know if we service in your Pincode and to know the cost for the same. You can click here to get a quote.
Delivery depends on the Pincode to which you plan to send. After the parcel is dispatched from ShoppRe facility; to most metro cities, it reaches within 1 to 3 days. To the other regions it takes around 3-6 days. If it is urgent, the charges will be higher.
All national carriers base their shipping rates on the greater of Actual Weight and Dimensional Weight.
Actual weight is the weight of the package when put on a scale. Dimensional weight is based on the size of the package. Large items that have a low Actual Weight relative to their size - like pillows and lamp shades, will result in a larger Dimensional Weight. Some people refer to this as “volumetric weight.”
Dimensional Weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height, then dividing that total by the "DIM Factor."
The industry standard DIM Factor is 4000 (for National Shipments). So, the formula is:
Dimensional Weight = Length x Width x Height (in cm) / 4000
All our courier partners consider the billable weight to be the greater of the two: Actual and Dimensional Weight.
Yes, click here to schedule your pick up request
Yes, we have a separate plan for re-sellers from India and outside. Reach out to us on whatsapp or email at support@shoppre.com to know more.
Yes, we can manage your inventory. Each product will be given a unique code and you can select the product and the destination individually or by clubbing a few.
Yes, you can return the items as follows:
Returning from Shoppre Facility to Merchant: Once the item arrives at our facility, we will update the items details and photo on your dashboard where you can view the photos at a very small cost. If you feel the item is not as per your expectation or is damaged, it can be exchanged/returned to the merchant(as per their exchange/return policy).
However, if packaged has to be couriered to merchant’s destination, charges as per our domestic shipping rates will be considered.
Returning after the item has been delivered to your doorstep: If you wish to return an item after it has reached your doorstep, you will have to make a fresh shipment and send it back to our facility in India. The same will be considered as an import to India and may attract additional import charges. Shoppre will not be responsible for any returns made after the item has reached your "Doorstep"
Yes, ShoppRe allows Cash On Delivery as we receive your purchases. If you have purchased any item online and set Cash On Delivery as mode of payment, we will collect the item and make the payment from our end. However, if the value of the goods you ordered exceeds ₹5000/- we will make payment/collect the item(s) only after the the total payment is completed in prior to us receiving your package(s).
Yes. Incorrectly addressed packages or those missing vital information require manual research, and we must charge a fee to cover these costs.
Incoming Packages: There is an INR 200 fee for packages that arrive at our distribution center with an incomplete address. You can avoid these fees by making sure the merchant properly addresses your order. Read more on how to correctly enter your Indian address here.
Outgoing Packages: The courier will charge an INR 1000 fee to your Shoppre account if you update your address after the shipment has left our facility. Many couriers charge this fee after delivery, so you may see it charged to your account post-shipment.
Common reasons for address correction include:
1. You requested shipment to a P.O. Box. Most express couriers will not ship to a P.O. Box.
2. Your address is incomplete or missing vital information. You can verify and update your shipping address by signing in to your account and clicking My Account Settings, then Address Book.
Yes. Shoppre opens every package when it arrives at our facility. Our trained login agents carefully review your purchases to ensure they were not broken during shipping and are legal for export from India.
If the seller included an invoice, we will compare the contents of the package to the purchases shown on the invoice to ensure you received the correct number of items.
If you receive an item that is not in the manufacturer's original packaging, or is not from a trusted seller, we will open the product packaging to inspect the item. This allows Shoppre to reduce fraud, and saves you shipping costs by verifying the correct product is in the package and is legal for export from India.
No. Neither Shoppre, nor our couriers, provide any form of temperature-controlled storage or transportation. Please do not ship items requiring refrigeration to your Shoppre Locker.
Common items that require refrigeration include frozen foods, perishable foodstuffs, temperature-sensitive medications, dry ice and chocolate.
No. Shoppre does not provide temperature-controlled or humidity-controlled facilities.
For your Packages in your Locker:
Shoppre offers FREE storage for packages that arrive into your Locker up to 20 days.
Packages stored past the free storage period will incur storage fees of INR 100/day from the 21st Day. Storage fees continue to accrue until your package is shipped, discarded or returned to the sender. You will see storage charges under Package Level Charges on your invoice when the package is shipped or discarded.
For your Packages which are ready to be shipped, but awaiting your payment:
Once your package is ready for shipment and your final charges have been updated, you get a free time period of 7 DAYS to submit your payment. You will incur a storage fee of INR 100/ day for your prepared parcel from the 8th day onwards, which you can view as negative amount in your Shoppre Wallet (which you can view on the right side of your Locker). This amount will continue to be accrued until you make your payment, and will be added to the Final Shipping Charges.
Most shipments leave our warehouse within a maximum period of 2 business days, although we try our best to not exceed 24 Hours.
In some cases, high-value merchandise and shipments which require Special Handling may require additional paperwork to comply with Indian government regulations. This may result in additional shipment processing time.
Once a package leaves our facility, average transit time to your door is 2 - 6 days.
To ensure quality and compliance with Indian export regulations, we must open and review all wrapped items. When possible, we make every effort to return wrapped items to their original condition.
Sellers often ship parts of the same order from different warehouses, or at different times. This means you may receive two or more packages, even though you only placed one order.
Shoppre receives packages Monday through Saturday. Our receiving team works diligently to enter your package into your account. The majority of packages are logged in within 24 hours of arrival at our facility. Multi-piece shipments, oversized packages, large quantities of items and packages that do not include an invoice may take longer. Every time a package arrives in your name, it will be notified via email (in a maximum time of 24 hours).
Yes. We will accept shipments to your Shoppre address from any seller or individual seller.
You are welcome to arrange an appointment Monday through Friday, 9:00 AM to 5:00 PM IST to pick up your mail and packages. You will be charged a INR 500 pick up fee until 1 kg, plus INR 100 for each additional kg. Final cost will also include Storage Fees (if any) and Shipping Options charges.
Upon submitting your request, it will take upto a maximum period of 24 Hours to get back to you with the final cost. Once the payment is confirmed, you to be able to pick up your goods in 2 days. You will need to bring your ID in order to pick up your goods.
Please do not bring any guests, as they are not authorized to pick up your goods.
Please Note: You may NOT pick up items that are banned for export, including merchandise on our restricted and prohibited items list. Items that Shoppre is unable to export must be returned to the manufacturer or seller, if the seller is an authorized seller and is based in India.
Spam filters sometimes include mail you do want to receive. To ensure you receive all your account communications, we recommend that you add Shoppre to your Safe Senders list.
Shoppre sends email alerts to you when we receive a package at your Shoppre address, when your shipments leave our facility, and other important notifications.
Yes. Shoppre allows customers to store packages which come from their home in any part of India.
Yes. Shoppre allows you to Schedule a pick-up from any part of India! We provide the following options:
Domestic Shipment:
- From any city in India to your Shoppre locker in Bengaluru
- From any city in India to any other city in India
International Shipment:
- From Bengaluru, directly to your doorstep abroad
- From any city in India, directly to your doorstep abroad
The service fee for scheduling a pick-up is as below:
From Bangalore, INR 40/kg, Minimum INR 100
From any other city, INR 50/kg, Minimum INR 200
Shoppre will proceed with the pick up only after we receive confirmation from you via email. The charges will come under Package Level Charges while you create your Ship Request.
*Please Note:
1. Pick-up will be scheduled from Monday to Saturday between 10:00 am to 07:00 pm - Except Holidays
2. Pick-up maybe scheduled only for the locations serviced by our courier partner.
3. Shoppre’s representative will get in touch with you during working hours once the form is submitted
Yes. We take upto 5 Basic photographs of all you items which you can view immediately for a cost of INR 100.
How to view Basic Photographs:
1. Sign in and view your packages in your Locker.
2. Expand the package view in Ready to Send tab in your Locker
3. Click Photos and confirm the payment.
4. You can view your photos immediately.
You can also request upto 10 Additional Photos (incase you want some more details or if you want to inspect if the items are not damaged) for a cost of INR 500.
How to request for Additional Photographs:
1. Sign in and view your packages in your Locker.
2. Expand the package view in Ready to Send tab in your Locker
3. Click Photos and then under the basic photos, click Request Additional Photos (or) Click the drop down menu under Special Requests, and click Request Additional Photos.
4. Write down what kind of photos would you like us to take.
5. Within a maximum period of 48 hours, we shall get back to you with your photos. Until then, your package will be “in review”, and you will be notified by our customer service team via email when your items are ready to be viewed.
Items like brochures, tickets, business cards, letters, magazines, newspapers, photographs, etc. which weigh 2 kg or below, are considered as documents (and the shipping rates for documents slightly vary from shipping non-documents). If the package containing any of the above items weigh above 2 kg, then it is considered as a non-document.
Kindly note that Shoppre charges an additional amount of INR 100 for receiving a package which is considered as a document.
Yes. We can scan your documents (2 kgs and below) for a cost of INR 40/page (minimum INR 100).
How to Request for Scanning Documents:
1. Sign in and view your packages in your Locker.
2. Expand the package view in Ready to Send tab in your Locker
3. Click Docs and confirm the payment.
4. Write down if you need to scan only certain pages from your documents.
5. Within a maximum period of 48 hours, we shall get back to you with your scanned documents. Until then, your package will be “in review”, and you will be notified by our customer service team via email when your documents are ready to be viewed.
Shoppre provides various Shipping Options which you can choose in your Account Settings > Shipping Preferences in your customer dashboard.
SHIPPING PREFERENCES:
1. Take Photos of items/Scan Documents in my Locker:
a. Basic Photos: We take upto 5 Basic photographs of all you items which you can view immediately for a cost of INR 100.
b. Additional Photos: You can also request upto 10 Additional Photos (incase you want some more details or if you want to inspect if the items are not damaged) for a cost of INR 500. This might take upto a maximum period of 48 hours, and until then your package will be “in review”.
c. Scan Documents: We can scan your documents (2 kgs and below) for a cost of INR 40/page (minimum INR 100). This might take upto a maximum period of 48 hours, and until then your package will be “in review”.
2. Packing Options:
a. Discard Shoe Boxes: We repack all the necessary items (items which arrive at our facility in big boxes) for FREE of cost (except Shoe Boxes which we do not discard). Discarding shoe boxes before your shipment is packed can help reduce the dimensional weight of your shipment in some cases. A charge of INR 100 per shipment will be incurred to discard shoe boxes).
b. Add Extra Packing Material: Additional protective packaging (for eg: bubble wrap/air bags/packaging paper/etc. depending on requirement) will be added to every shipment at the cost of IN 500.
c. Ship in Original Shipping Boxes (do not repack): We usually repack all the necessary items (items which arrive at our facility in big boxes) in order to reduce the dimensional weight for FREE of cost (except Shoe Boxes). Incase you do not want any of your items to be repacked, you can choose this option to ship your packages in the original shipping boxes in which they were received.
d. Max weight per box/Multi-piece shipment (MPS): Choose this option if you would like to restrict a Maximum weight of individual boxes in a shipment. Shoppre will split your shipment into multiple boxes not exceeding this box weight limit (whenever possible), at the same cost of splitting a package (INR 200 per new package created).
Please note that any shipment which weighs more than 30 kg will be considered as a commercial shipment and will incur a custom clearance cost of INR 2500.
e. Gift Wrap: We can gift wrap your items at a cost of INR 100/- per package. However, please note that the gift wrapped item will be placed in another box before it is being shipped and that box cannot be wrapped.
f. Gift Note: We can write a gift note and place it inside your package at a cost of INR 50/- per package.
Shoppre includes all the service charges (apart from shipping charges) under Package Level Charges which will be displayed while creating your Ship Request.
PACKAGE LEVEL CHARGES INCLUDE:
1. Shipping Preferences (Packing Options only): (includes the above mentioned charges)
2. Additional Storage: Purchases are securely housed in our facility, allowing time for multiple package delivery and maximum consolidation savings. Shoppre offers FREE storage up to 20 days. Packages stored past the free storage period will incur storage fees of INR 100/day from the 21st Day. Storage fees continue to accrue until your package is shipped, picked-up, discarded or returned to the sender. You will see storage charges under Package Level Charges on your invoice when the package is shipped or discarded.
3. Photo/Document Scan:
a. Basic Photos: We take upto 5 Basic photographs of all your items which you can view immediately for a cost of INR 100.
b. Additional Photos: You can also request upto 10 Additional Photos (incase you want some more details or if you want to inspect if the items are not damaged) for a cost of INR 500. This might take upto a maximum period of 48 hours, and until then your package will be “in review”.
c. Scan Documents: We can scan your documents (2 kgs and below) for a cost of INR 40/page (minimum INR 100). This might take upto a maximum period of 48 hours, and until then your package will be “in review”.
4. Consolidation: Shoppre charges a small fee of INR 100 per package (not per item) that you add to the parcel (when you have two or more packages to consolidate).
5. Pick-up Service: The service fee is as below:
From Bangalore, INR 40/kg, Minimum INR 100
From any other city, INR 50/kg, Minimum INR 200
Shoppre will proceed with the pick up only after we receive confirmation from you via email. The charges will come under Package Level Charges while you create your Ship Request.
6.Package Return Service: Once the item arrives at our facility, if you feel the item is not as per your expectation or is damaged, it can be exchanged/returned to the seller (as per the seller exchange/return policy). The cost for returning at item is charged at INR 400 which you can view under your Shoppre wallet, and you shall pay along with your next shipment. You will be responsible for all return shipping fees as well (if needed). If it has to be couriered to sender’s destination by Shoppre, charges as per domestic shipping rates will be considered.
7. Receive Mail: Shoppre charges an additional amount of INR 100 for receiving a package which is considered as a document (2 kg and below). Shipping charges of Documents slightly vary from that of Non-documents.
8. Address Correction:
a. Incoming Packages: There is an INR 200 fee for packages that arrive at our distribution center with an incomplete address. You can avoid these fees by making sure the seller properly addresses your order. Read more on how to correctly enter your Indian address here.
b. Outgoing Packages: Please take extra care to make sure that you have entered the correct address while making an International Shipment. The courier will charge an additional fee (between INR 3000 to INR 7000) to your Shoppre account if you update your address after the shipment has left our facility. Many couriers charge this fee after delivery, so you may see it charged to your account post-shipment.
9. Special Package Clearance Fee: Any Package which requires Special Handling will be prompted via email to you.
All liquids/ semi-liquids/ homemade food/ medicines/ ayurvedic products/ dangerous goods like nail polish, etc. will incur charges as below:
Less than 5 kg = INR 1000 per shipment
5 kg to 10 kg = INR 1500 per shipment
Above 10 kg = INR 2500 per shipment
The costs might not be limited to the above for all cases (for example, in cases of shipping heavy weight objects or heavy volume dangerous goods such as paints, etc.) - it could vary, and we shall inform you via email. Kindly contact us incase you have any doubts before you ship any special product to the Shoppre facility.
Please note that any package that requires special handling will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.
10. Overweight Package Clearance Fee: Any shipment which weighs more than 30 kg will be considered as a commercial shipment and will incur a custom clearance cost of INR 2500. If you would like to restrict a Maximum weight of individual boxes in a shipment, you can input the “maximum weight per shipment” of your choice, under your Shipping Preferences. Shoppre will split your shipment into multiple boxes not exceeding this box weight limit (whenever possible), at the same cost of splitting a package (INR 200 per new package created).
A partner of Shoppre would come to pick up your shipment.
Yes, we accept packages on ALL days including Saturdays & Sundays.
ShoppRe offers with Express Shipping Services.
With Express Processing your package will jump to the front of the processing queues. This means your package gets VIP treatment. Faster Consolidation, special requests and out the door quickly.
Amount Charged for Express Shipping INR 200/-
Yes. If you wish to partner up with us, you will get a membership plan with various benefits in order to suit your needs.
Yes. We have a membership plan for re-sellers who live outside India. You will get an additional 5% discount upon your final shipping charges (does not include your shipping preference costs).
Yes. We have a membership plan for sellers who are in India. You will get an additional 5% discount upon your final shipping charges (does not include your shipping preference costs).
1. Best International Shipping rates in the market
2. Our speciality is that you can have your shipment as small as 0.5kg and the rate still remains the same.
3. We assure that you will not have to worry about the paperwork and will update the tracking details till the item is delivered.
4. Round the clock customer service will be available for any queries.
Yes. We will manage all your inventory. Each product will be given a unique code and you can select the product and the destination individually or by clubbing a few.
Yes. We do provide discounts of three types:
A. Shipping Charges: At times, certain country shipping rates will be further discounted for a short while during important events of the year. We shall specifically email all our members to get to know about such offers.
B. Special Occasions Promo Code: This can be viewed either on the Header or sometimes will be specifically sent to your email. The discount can vary from 5% to 10%.
C. ShoppRe Loyalty Rewards: Turn your ShoppRe Loyalty Points into Cash! For every 1,000 ShoppRe Loyalty Points you earn, a INR 100 credit will automatically be applied to your next shipment. There is no limit to the number of INR 100 Credits you can collect, giving you unlimited earning potential!
At ShoppRe, members always come first, and nothing says "we appreciate you" more than CASH for shipping! We're excited to unveil the industry's first rewards program that allows you to easily earn shipping credits with ShoppRe.
Simply Sign in, and click Shoppre Loyalty Points tab to know more.By default, all our members are enrolled into our Loyalty Program, and you will start off as a Bronze Shippr.
How to Earn ShoppRe Loyalty Points:
a. Earn Quick Rewards by loving us on social media. Earn between 50-100 Shoppre Loyalty Points.
b. Shipping Rewards: Earn ShoppRe Loyalty Points whenever you ship a package. You can earn more points for shipping, as your start leveling up.
c. Shopping Rewards: Earn 50 ShoppRe Loyalty Points per shipment, by shopping from ANY of our Featured Sellers.
d. Refer a Friend: Earn 200 ShoppRe Loyalty Points as soon as you friend signs up with Shoppre with the Referral Code that you have provided them. Your friend earns 200 Shoppre Loyalty Points too!
e. Miscellaneous Rewards: Earn 20 ShoppRe Loyalty Points for participating in surveys. You shall be notified via email.
Turn your ShoppRe Loyalty Points into Cash! For every 1,000 Shoppre Loyalty Points you earn, a credit of INR 100 will automatically be applied to your next shipment. There is no limit to the number of INR 100 Credits you can collect, giving you unlimited earning potential!
All ShoppRe members will be automatically enrolled into our ShoppRe Loyalty Program, which is a great way to get rewarded for the shipments you make! There are four levels: Bronze, Silver, Gold and Platinum membership. As you level up, the faster you earn your ShoppRe Loyalty Points, and the faster you redeem your INR 100 Credits!
Yes, we do ship tea bags and tea powder overseas. Tea bag will be delivered within 3-6 working days whereas tea powder may take 15-20 working days to be delivered.
Yes, perfumes and deodorants can be exported to some countries across the globe, but they require special packaging to be sent separately. As the perfumes and deodorants will be sent separately, they may take 10-20 working days to reach you.
Packing rates for Deodorants and Perfumes-
Less than 5 Kg = ₹1392.4 per shipment
5 Kg to 10 Kg = ₹3009 per shipment
10Kg to 15 Kg = ₹5369 per shipment
Above 15 Kg = ₹7729 per shipment
Shipping of Ghee to an International location separately is possible only if the customer is ready to take the risk of the destination's customs duty and for the domestic shipping it can be shipped separately.
Dry fish can't be exported as an individual courier overseas. However, if you are a trader, you would require an IEC copy and a trading license to ship fish or any other animal abroad.
The shipping of Sandalwood is strictly prohibited to abroad as per the guidelines of Government of India, Directorate general of foreign trade. So, we do not ship Sandalwood overseas.
Very few homemade items are only allowed to be shipped overseas and rest is strictly prohibited and this is the reason why we do not encourage the shipment of homemade food, but we do ship packed(branded) food products.
Rice cannot be shipped off or sent to any countries from India. It is highly Prohibited to do so.
Perfumes cannot be shipped through us. Perfumes contain inflammable chemicals including alcohol in it; hence it is highly restricted at customs and probably would be ceased.
Yes Spectacles can be sent abroad but only if you have its purchasing bill and the drop ball certificate.
All the inflammable items are strictly prohibited for the shipment and as Nicotine is highly inflammable it can't be shipped off to any other country.
You can't export medicines to the citizens of other countries, however, you can export medicines for your family member or friend who went abroad, along with proper prescription and an authorization letter from the concerned drug regulatory authority of the country.
No, unfortunately, we cannot ship makeup or skincare products to Spain from India, as per the customs department.
1. Credit/Debit Card ( RazorPay 3%, Recomented by ShoppRe) - 3% charges per transaction
If the Cost Price of the Electronic Items is Less than Twenty five Thousand(< INR 25 k)
If the Cost Price of the Electronic Items is More than Twenty five Thousand(> INR 25 k)
Customs Duties depends on the destination country and cannot be predictable. We have no control on the same.
In case if there is any battery in your electronic items we have to unsealed the item & drain the battery. The battery may take 2- 3 days to get drained depending upon the battery capacity of the item. (Eg: Mobile Phone takes approximately 2 days to get drained)
No, you cannot ship homemade food items to Sweden from India. As per the government guidelines, certain goods like homemade food items and branded food items are prohibited for shipping from India to Sweden.
No, medicines are prohibited for shipping from India to Sweden in accordance with the customs department.
Please check back from time to time for the latest information.