A partner of Shoppre would come to pick up your shipment.
No. Shoppre provides you with a complete street address with a Unique Locker number, not a P.O. Box.
Sample Address:
Name:
Address (line 1): # XXXXX-XXX (Enter your Unique Personal Locker number here), #218/190,
Address (line 2): Outer Ring Road, Agara, Sector 1, H.S.R. Layout,
City: Bengaluru
Landmark (Optional): Near to Hindustan Furnishing & Furniture
State/Province: Karnataka
Country: India
Pin Code: 560102
Phone Number: 0091-9148357733
This address can be seen on your customer dashboard, once you login.
The majority of Indian online stores will deliver to this address, either for free of cost or a small fee as per the domestic shipping rates.
Please ensure all your shipments are shipped to this address of the Shoppre distribution center and your unique Locker number. Any packages shipped to Shoppre with an incomplete or inaccurate address will be delayed further in the process of us shipping it to you. Such packages would require further review and will incur an additional fee of INR 200 per package. This fee can be seen to have been charged under Package Level Charges of Address Correction.
If you are having difficulty registering with Shoppre, please follow these steps:
1. Clear the cookies on your Web browser.
2. Make sure your Web browser is up to date. out-of-date browsers may have functionality issues.
If you continue to experience problems, please Contact Us. Select Registration-related Queries as the topic of your email, and include the following information:
1. Your Full Name
2. Type of Web browser you are using
3. Country you are applying from
Sign in to your Shoppre account to;
1. Check if your items have been received
2. Change any of your account details such as shipping address, shipping preferences, and membership information.
3. Create a ship request
4. Check the status of your shipments
Note: You will receive email .notifications throughout including when we receive your package or when Shoppre sends the shipment to you.
1. Sign in to your Shoppre account
2. Click Documents
3. Write the type of document in the text box
4. Click Document file
5. Click Browse to identify the file you want to upload. Navigate to the file on your computer that you want to upload and select it.
6. Click Save Changes to start the upload process. Allow time for the transfer to complete. When it's complete, your account will refresh and show a preview of the document.
7. Repeat the process for any additional documents.
8. If you uploaded a document in error, you will have 15 minutes to delete it by clicking Delete.
You may need a permit when importing some items into Saudi Arabia. The Saudi Food and Drug Authority requires permits for certain drugs, supplements and pharmaceutical products. You can learn more about Saudi permit requirements here.
If you receive an item that requires a permit, we will notify you by email and provide a link to the personal import clearance form. You may request an import permit by downloading and submitting the completed form to the Saudi Food and Drug Authority at the email address on the bottom of the form.
Please note: We can send your merchandise to you while you are applying for the permit, but you may be unable to receive your package until the import permit is approved.
If your shipment is not delivered, or if items are missing or damaged, contact us immediately to begin the claiming process.
For missing items:
If your shipment was not delivered, or if items were missing, you will need the following items to file a claim:
1. Claim form: Contact us, and ShoppRe will provide you with the proper document
2. Copy of the merchant invoice or receipt showing the purchase price.
For damaged items:
If your item arrived damaged, you will need the following documentation to file a claim:
1. Claim form: Contact us, and ShoppRe will provide you with the proper document
2. Photos of the damaged item(s)
3. Photos of of the insides and the outsides of box
4. Damage Report filed with the carrier locally. If you are unable to obtain a Damage Report, itemized repair order or damage statement from a certified technician
5. Copy of the merchant invoice or receipt showing the purchase price
Timeline to File the Claim
1. Issue should be raised within 48 hours of the delivery of the item in case the item is damaged/missing/lost by mailing to [email protected]
2. Submit the claim form once the same is received from ShoppRe Team as soon as possible
Claims are reviewed on an individual basis and are usually resolved within 30 days.
Note:
- ShoppRe claims for lost or damaged merchandise must be filed within the published time limits.
- Claims are considered filed when fully completed claim form, photographs, and receipts are received by ShoppRe.
- Claims are reviewed individually and this review process is usually resolved in 30 days.
- Specific commodities have limits of liability in case of loss or damage including televisions, computers, electronics, jewelry, figurines, furniture, lighting and manufacturer’s boxes, regardless of Declared Value or Insurance paid. Claim liability is limited to the lesser of either Declared Value, Proof of Purchase or Specific commodity liability limit.
- Claim liability for damage to items prepackaged by manufacturer will be limited(especially in case where the items are directly picked up from the seller and sent to the destination without traversing Shoppre Bangalore Facility), including all such commodity groups listed above.
- Failure to file a completed claim within the time limit will invalidate the claim.
All your items will be stored in your Locker at ShoppRe’s Facility. Once the required items have reached your Locker, we shall let you know email. You can also view all your shipments in your Locker, online 24/7.
How to Create a Ship Request:
1. Sign in to your Myaccount.
2. From My Locker, go to the Ready to Send tab.
3. Check the box to the right side of each package you would like to include in the ship request. Please note that there is a consolidation fee of ₹100/package that you add to the first package to the shipment (which will reduce your International Shipping rates upto 60-80%)
4. Choose the Shipping Options that you prefer, and Click Create Ship Request.
5. In the next page, confirm your Shipping option, your packages and your delivery address (these cannot be changed once your shipment has been prepared).
6. Click Confirm Ship Request.
7. The shipment's status can be seen from your Queue. We shall prepare your shipment, and update the total weight and Shipping charges (will include all the Package Level Charges as well) within 24 Hours.
8. Click Ship Now and make your payment immediately, within a free period of 7 days post which, post which you will incur a storage fee of INR 100/day from the 8th day.
9. As soon as we receive your payment, we will dispatch your items from our facility within 24 Hours!
10. You can track your shipment from My Shipment History.
Many stores pack your items in boxes that are too large or not properly prepared for global shipping. ShoppRe takes extra time to ensure all your merchandise is properly packaged. Our FREE repackaging service will save you money in shipping costs and also help ensure your purchases are not damaged in transit.
We repackage all the necessary items (items which arrive at our facility in big boxes) for FREE of cost (except Shoe Boxes which we do not discard - unless you specify to do so for a fee of INR 100). Incase you do not want any of your items to be repacked, you can select the option of “Ship in Original Boxes (do not repack)” in your Shipping Preferences.
Shipping multiple packages overseas directly from online stores can be very costly. With our parcel bundling (consolidation service), our expert packers combine your purchases into a single package, saving you up to 60-80% off standard International shipping rates.
We will always try to consolidate your items into one box, unless you specify otherwise. Our per-½ kg shipping rates decrease as the box weight increases, so it is almost always to your benefit to have one large box sent instead of several small boxes.
ShoppRe charges a small fee of INR 100 per package (not per item) that you add to the shipment (when you have two or more packages to consolidate).
After you have purchased your products, the shipment has to first reach your ShoppRe Locker in Bengaluru, post which the items will be dispatched to your doorstep after the payment has been submitted and verified.
Shipping from the seller to ShoppRe:
Standard shipping time-frames are 7 to 10 business days, but some sellers provide expedited shipping on their orders. Please be sure to request this when placing the order. ShoppRe will email you when your order has arrived.
Shipping from ShoppRe to You:
As soon as you have submitted your Ship Request and your payment, we shall verify your payment. Most shipments leave our warehouse within a maximum period of 2 business days, although we try our best to not exceed 24 Hours.
In some cases, high-value merchandise and shipments which require Special Handling may require additional paperwork to comply with Indian government regulations. This may result in additional shipment processing time.
Once a package leaves our warehouse, average transit time to your door is 3 - 6 days.
How to choose your products from India:
1. Firstly, please ensure that the products in your purchase are legal to be exported from India, and are legal to be imported to your country. Please check our Country Guides to know what the rules of your country are. For further details, please call your local customs office.
2. Please make sure that you buy your products from trusted websites in India to reduce fraudulent instances. You can also read the reviews of the products before you make the purchase. This is a list of the Top 15 Websites in India.
3. Although you can purchase from Facebook/Instagram Sellers or Local Sellers, please try to read maximum reviews before making the purchase.
4. If the website provides you rates in INR as well other country rates (for eg: USD), always try to make the purchase in INR itself in order to avoid the website’s fixed conversion rates. You will notice that most websites offer cheaper rates in INR.
5. Read the Return Policies of the website from which you are going to purchase your items, so that you know what to do in case you wish to return your products from the ShoppRe facility.
6. Please note that ShoppRe is not connected to any seller in any manner, and has nothing to do with the products sold from any seller. However, we can check only physical damage of the items.
How ShoppRe reviews your packages:
1. ShoppRe opens every package when it arrives at our facility. Our team carefully reviews your purchases to ensure they are not broken during shipping and are legal to export from India.
2. If the merchant included an invoice, we will compare the contents of the package to the purchases shown in the invoice to ensure you received the correct number of items. If the invoice shows the price you paid, we will also enter these values for you.
3. If you receive an item that is not in the manufacturer's original packaging, or is not from a trusted merchant, we will open the product packaging to inspect the item. This allows ShoppRe to reduce fraud, and saves you shipping costs by verifying the correct product is in the package and is legal for export from India.
4. You can request for Basic Photos when your packages arrive at ShoppRe’s facility.
5. If you feel that Basic Photos are not enough, you can request for Additional Photos, and you can write down your requirements so that we can take detailed photographs of your items.
6. You can easily return your items from the ShoppRe facility depending on the policies of the seller of your products. To know more about Returns, please check the below question.
Order Processing:
Normal processing time from order request submission to order processing within 24 hours. If there are any delays, or additional information is required, we will notify you by email.
Shipping from the seller to Shoppre:
Standard shipping time-frames are 7 to 10 business days, but some sellers provide expedited shipping on their orders. Please be sure to request this when placing the order. Shoppre will email you when your Personal Shopper order has arrived.
Shipping from Shoppre to You:
Our express carriers can deliver your purchases in as little as 3-7 days.
Need more information? Go to Contact Us, fill in your details, and choose Personal Shopper as the topic of your email. While sending the message, please be sure to include your order number for the fastest response.
Prohibited goods are those which cannot be exported. Example: Explosives, Cash, Bullion, Ivory, Ammunition, Illegal goods etc.
Restricted commodities are those can be accepted with certain documents, such as Antiques & work of art, Medicines, Food items, etc.
Please contact us for any specific information regarding your country and the items you wish to ship.
You can pay to the company PayPal Account at [email protected].
Please note that you will be required to pay an additional amount of 10% of the total amount (Payment Gateway Charges) if you choose to pay via PayPal.
Contact us for more details.
If you have used our Personal Shopper Service, please note that it is your responsibility to be in contact with the seller to ensure merchandise arrives promptly and safely to your locker.
If a seller is fraudulent, Shoppre will submit an investigation request with PayPal on behalf of our member. PayPal will then attempt to recover any funds owed, but fund recovery is not guaranteed. All disputes must be submitted within 30 days from when the original payment was sent.
Shoppre Wallet (can be viewed on the right side of your locker) allows Shoppre to use it as a mode of transaction, depending on the situation.If the amount is positive, it means that you own this much money, and this amount will be deducted from the final charges. If the amount is negative, it means that this amount will be added to the final charges.
Example when we add some amount to your Wallet:
1. You have already submitted your payment for Personal Shopper Service, but while we made the purchase, the amount turned out to be lesser than what you paid Shoppre. In that case, we shall add this balance amount to your account, and you will view a positive amount under your Shoppre Wallet. This amount will be deducted from the Final Shipping Charges.
Example when we deduct amount from your Wallet:
1. You have already submitted your payment for Personal Shopper Service, but while we made the purchase, the amount turned out to be more than what you paid Shoppre. In that case, we shall deduct this amount from your account, and you will view a negative amount under your Shoppre Wallet. This amount will be added to the Final Shipping Charges.
2. Whenever you return a package to the sender, this amount (INR 400) along with domestic shipping charges (if any) will be deducted from your account, and you will view a negative amount under your Shoppre Wallet. This amount will be added to the Final Shipping Charges.
3. Once your package is ready for shipment and your final charges have been updated, you get a free time period of 7 DAYS to submit your payment. You will incur a storage fee of INR 100/ day for your prepared parcel from the 8th day onwards, which you can view as negative amount in your Shoppre Wallet). This amount will continue to be accrued until you make your payment, and will be added to the Final Shipping Charges.
Many Indian stores pack their merchandise not so cost-effectively, resulting in substantially higher shipping costs for international customers. There are also other things to know when shopping from Indian retailers. To save the most at Indian stores, follow these tips:
1. Always use your ShoppRe locker address as the "Ship To" address. Many sellers offer free shipping to Indian addresses.
2. Always select "Indian Rupees" when shopping. Many Indian stores offer multiple currency options. However, if you select a Non-INR currency, the store may apply a less favorable exchange rate to protect itself against fluctuating exchange rates. The result is that you may pay more than you should for the product.
3. Check to see if coupons or discount codes are available.
4. Be sure to read the ratings and reviews of sellers.
5. Be prepared to spend more than a few minutes on these sites looking for the best products and deals.
6. There are typically multiple ways to get to a product; by category, price, features, etc.
7. Consider rebates; sometimes manufacturers offer rebates after the product is purchased.
8. If you are unsure about a seller or retailer, check with the Better Business Bureau.
9. Shop around! Check different websites for the same product.
10. Create a separate email address for shopping, so your email doesn't get bogged down with advertisements.
11. Check out our Facebook and Instagram pages and also download the App for deals & discounts!
Yes. Incorrectly addressed packages or those missing vital information require manual research, and we must charge a fee to cover these costs.
Incoming Packages: There is an INR 200 fee for packages that arrive at our distribution center with an incomplete address. You can avoid these fees by making sure the merchant properly addresses your order. Read more on how to correctly enter your Indian address here.
Outgoing Packages: The courier will charge an INR 1000 fee to your Shoppre account if you update your address after the shipment has left our facility. Many couriers charge this fee after delivery, so you may see it charged to your account post-shipment.
Common reasons for address correction include:
1. You requested shipment to a P.O. Box. Most express couriers will not ship to a P.O. Box.
2. Your address is incomplete or missing vital information. You can verify and update your shipping address by signing in to your account and clicking My Account Settings, then Address Book.
Yes. Shoppre allows you to Schedule a pick-up from any part of India! We provide the following options:
Domestic Shipment:
- From any city in India to your Shoppre locker in Bengaluru
- From any city in India to any other city in India
International Shipment:
- From Bengaluru, directly to your doorstep abroad
- From any city in India, directly to your doorstep abroad
The service fee for scheduling a pick-up is as below:
From Bangalore, INR 40/kg, Minimum INR 100
From any other city, INR 50/kg, Minimum INR 200
Shoppre will proceed with the pick up only after we receive confirmation from you via email. The charges will come under Package Level Charges while you create your Ship Request.
*Please Note:
1. Pick-up will be scheduled from Monday to Saturday between 10:00 am to 07:00 pm - Except Holidays
2. Pick-up maybe scheduled only for the locations serviced by our courier partner.
3. Shoppre’s representative will get in touch with you during working hours once the form is submitted
Yes. We take upto 5 Basic photographs of all you items which you can view immediately for a cost of INR 100.
How to view Basic Photographs:
1. Sign in and view your packages in your Locker.
2. Expand the package view in Ready to Send tab in your Locker
3. Click Photos and confirm the payment.
4. You can view your photos immediately.
You can also request upto 10 Additional Photos (incase you want some more details or if you want to inspect if the items are not damaged) for a cost of INR 500.
How to request for Additional Photographs:
1. Sign in and view your packages in your Locker.
2. Expand the package view in Ready to Send tab in your Locker
3. Click Photos and then under the basic photos, click Request Additional Photos (or) Click the drop down menu under Special Requests, and click Request Additional Photos.
4. Write down what kind of photos would you like us to take.
5. Within a maximum period of 48 hours, we shall get back to you with your photos. Until then, your package will be “in review”, and you will be notified by our customer service team via email when your items are ready to be viewed.
Items like brochures, tickets, business cards, letters, magazines, newspapers, photographs, etc. which weigh 2 kg or below, are considered as documents (and the shipping rates for documents slightly vary from shipping non-documents). If the package containing any of the above items weigh above 2 kg, then it is considered as a non-document.
Kindly note that Shoppre charges an additional amount of INR 100 for receiving a package which is considered as a document.
Yes. We can scan your documents (2 kgs and below) for a cost of INR 40/page (minimum INR 100).
How to Request for Scanning Documents:
1. Sign in and view your packages in your Locker.
2. Expand the package view in Ready to Send tab in your Locker
3. Click Docs and confirm the payment.
4. Write down if you need to scan only certain pages from your documents.
5. Within a maximum period of 48 hours, we shall get back to you with your scanned documents. Until then, your package will be “in review”, and you will be notified by our customer service team via email when your documents are ready to be viewed.
Shoppre includes all the service charges (apart from shipping charges) under Package Level Charges which will be displayed while creating your Ship Request.
PACKAGE LEVEL CHARGES INCLUDE:
1. Shipping Preferences (Packing Options only): (includes the above-mentioned charges)
2. Additional Storage: Purchases are securely housed in our facility, allowing time for multiple package delivery and maximum consolidation savings. Shoppre offers FREE storage up to 20 days. Packages stored past the free storage period will incur storage fees of INR 100/day from the 21st Day. Storage fees continue to accrue until your package is shipped, picked-up, discarded or returned to the sender. You will see storage charges under Package Level Charges on your invoice when the package is shipped or discarded.
3. Photo/Document Scan:
a. Basic Photos: We take a Basic photograph of all your items which you can view immediately for a cost of INR 5.
b. Additional Photos: You can also request upto 5 Additional Photos (in case you want some more details or if you want to inspect if the items are not damaged) for a cost of INR 50. This might take upto a maximum period of 48 hours, and until then your package will be “in review”.
c. Scan Documents: We can scan your documents (2 kgs and below) for a cost of INR 40/page (minimum INR 100). This might take upto a maximum period of 48 hours, and until then your package will be “in review”.
4. Consolidation: Shoppre charges a small fee of INR 50 per package (not per item) that you add to the parcel (when you have two or more packages to consolidate).
5. Pick-up Service: The service fee is as below:
From Bangalore, INR 40/kg, Minimum INR 100
From any other city, INR 50/kg, Minimum INR 200
Shoppre will proceed with the pick up only after we receive confirmation from you via email. The charges will come under Package Level Charges while you create your Ship Request.
6.Package Return Service: Once the item arrives at our facility, if you feel the item is not as per your expectation or is damaged, it can be exchanged/returned to the seller (as per the seller exchange/return policy). The cost for returning at item is charged at INR 400 which you can view under your Shoppre wallet, and you shall pay along with your next shipment. You will be responsible for all return shipping fees as well (if needed). If it has to be couriered to sender’s destination by Shoppre, charges as per domestic shipping rates will be considered.
7. Receive Mail: Shoppre charges an additional amount of INR 100 for receiving a package which is considered as a document (2 kg and below). Shipping charges of Documents slightly vary from that of Non-documents.
8. Address Correction:
a. Incoming Packages: There is an INR 200 fee for packages that arrive at our distribution center with an incomplete address. You can avoid these fees by making sure the seller properly addresses your order. Read more on how to correctly enter your Indian address here.
b. Outgoing Packages: Please take extra care to make sure that you have entered the correct address while making an International Shipment. The courier will charge an additional fee (between INR 3000 to INR 7000) to your Shoppre account if you update your address after the shipment has left our facility. Many couriers charge this fee after delivery, so you may see it charged to your account post-shipment.
9. Special Package Clearance Fee: Any Package which requires Special Handling will be prompted via email to you.
All liquids/ semi-liquids/ homemade food/ medicines/ ayurvedic products/ dangerous goods like nail polish, etc. will incur charges as below:
*Weight in Kg per shipment
The costs might not be limited to the above for all cases (for example, in cases of shipping heavyweight objects or heavy volume dangerous goods such as paints, etc.) - it could vary, and we shall inform you via email. Kindly contact us incase you have any doubts before you ship any special product to the Shoppre facility.
Please note that any package that requires special handling will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.
10. Overweight Package Clearance Fee: Any shipment which weighs more than 30 kg will be considered as a commercial shipment and will incur a custom clearance cost of INR 2500. If you would like to restrict a Maximum weight of individual boxes in a shipment, you can input the “maximum weight per shipment” of your choice, under your Shipping Preferences. Shoppre will split your shipment into multiple boxes not exceeding this box weight limit (whenever possible), at the same cost of splitting a package (INR 200 per new package created).
Yes. We do provide discounts of three types:
A. Shipping Charges: At times, certain country shipping rates will be further discounted for a short while during important events of the year. We shall specifically email all our members to get to know about such offers.
B. Special Occasions Promo Code: This can be viewed either on the Header or sometimes will be specifically sent to your email. The discount can vary from 5% to 10%.
C. ShoppRe Loyalty Rewards: Turn your ShoppRe Loyalty Points into Cash! For every 1,000 ShoppRe Loyalty Points you earn, a INR 100 credit will automatically be applied to your next shipment. There is no limit to the number of INR 100 Credits you can collect, giving you unlimited earning potential!
Visit Offer Page - https://www.shoppre.com/offers
At ShoppRe, members always come first, and nothing says "we appreciate you" more than CASH for shipping! We're excited to unveil the industry's first rewards program that allows you to easily earn shipping credits with ShoppRe.
Simply Sign in, and click Shoppre Loyalty Points tab to know more.By default, all our members are enrolled into our Loyalty Program, and you will start off as a Bronze Shippr.
How to Earn ShoppRe Loyalty Points:
a. Earn Quick Rewards by loving us on social media. Earn between 50-100 Shoppre Loyalty Points.
b. Shipping Rewards: Earn ShoppRe Loyalty Points whenever you ship a package. You can earn more points for shipping, as your start leveling up.
c. Shopping Rewards: Earn 50 ShoppRe Loyalty Points per shipment, by shopping from ANY of our Featured Sellers.
d. Refer a Friend: Earn 200 ShoppRe Loyalty Points as soon as you friend signs up with Shoppre with the Referral Code that you have provided them. Your friend earns 200 Shoppre Loyalty Points too!
e. Miscellaneous Rewards: Earn 20 ShoppRe Loyalty Points for participating in surveys. You shall be notified via email.
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