FREQUENTLY ASKED QUESTIONS

Have a question? Consult our shipping FAQ. We are dedicated to making our members happy, so your online account management tools and these FAQ resources are available 24/7.

CATEGORY


  • Registration and Membership   
  • Account Information   
  • Shoppre Mobile App   
  • Declared Values & Receipts   
  • Country-Specific Information   
  • General Questions   
  • Packages on Hold   
  • Shipping Rates   
  • Insurance and Refund   
  • Package Consolidation & Shipping and Returns   
  • Personal Shopper   
  • Restricted Merchandise   
  • Payment Information   
  • Shopping at Indian Stores   
  • Gifting Abroad   
  • National Shipments   
  • Resellers living outside India   
  • Returns   
  • Cash on Delivery Service   
  • Shipping Preferences, Package Receiving & Storage   
  • Become a Seller Partner   
  • Shoppre Loyalty Points, Refer a Friend and Discounts   
  • Restricted Items   
  • Payment Gateway Charges   
  • Electronic Items   

No. ShoppRe provides you with a complete street address with a Unique Locker number, not a P.O. Box.

Sample  Address:

Name:

Address (line 1): # XXXXX-XXX (Enter your Unique Personal Locker number here), 1st Floor, #181,

Address (line 2): 2nd Cross Rd, 7th Main, Koramangala 1st Block

City: Bengaluru

Landmark (Optional): Near to Seema English Nursery School

State/Province: Karnataka

Country: India

Pin Code: 560034

Phone Number: 0091-9148357733

 

This address can be  seen on your customer dashboard, once you login.

The majority of Indian online stores will deliver to this address, either for free of cost or a small fee as per the domestic shipping rates.

Please ensure all your shipments are shipped to this address of the ShoppRe distribution center and your unique Locker number. Any packages shipped to ShoppRe with an incomplete or inaccurate address will be delayed further in the process of us shipping it to you. Such packages would require further review, and will incur an additional fee of INR 200 per package. This fee can be seen to have charged under Package Level Charges of Address Correction.

Enter your ShoppRe address as your "Shipping Address" as given below, when you shop from ANY Indian online stores.

         Name:

Address (line 1): # XXXXX-XXX (Enter your Unique Personal Locker number here), 1st Floor, #181

Address (line 2): 2nd Cross Rd, 7th Main, Koramangala 1st Block

City: Bengaluru

Landmark (Optional): Near to Seema English Nursery School

State/Province: Karnataka

Country: India

Pin Code: 560034

Phone Number: 0091-9148357733

 Or, if the seller asks you for the address in a single box, you can write it like this:

 

 # XXXXX-XXX (enter your Unique Personal Locker number here), 1st Floor, # 181, 2nd Cross Rd, 7th Main, Koramangala 1st Block, Near to Seema English Nursery School, Bengaluru - 560034, Phone number: 0091-9148357733

 

You can find the same on your Dashboard as you login.

You may also be asked for a “billing address" when paying the online sellers. Use your home country address that’s associated with your credit card.

The majority of Indian online stores will deliver to this address, either for free of cost or a small fee as per the domestic shipping rates.

Please ensure all your shipments are shipped to this address of the ShoppRe distribution center and your unique Locker number. Any packages shipped to ShoppRe with an incomplete or inaccurate address will be delayed further in the process of us shipping it to you. Such packages would require further review, and will incur an additional fee of INR 200 per package. This fee can be seen to have charged under Package Level Charges of Address Correction.

Sign in to your ShoppRe account to;

1. check if your items have been received

2. create a ship request

3. check the status of your shipments

4. change any of your account details such as shipping address, shipping preferences, and membership information.

Note: You will receive email .notifications throughout including when we receive your package or when ShoppRe sends the shipment to you.

1. Sign in to your ShoppRe account

2. Click Account Settings

3. Go to Address Book

4. Click +Add new Shipping Address

5. Click Submit to save the name/address to your account

1. Sign in to your ShoppRe account

2. Click Account Settings

3. Click Account Documents

4. Click Upload Document

5. Click Browse to identify the file you want to upload. Navigate to the file on your computer that you want to upload and select it.

6. Click Upload Document to start the upload process. Allow time for the transfer to complete. When it's complete, your account will refresh and show a preview of the document.

7. Repeat the process for any additional documents.

8. If you uploaded a document in error, you will have 15 minutes to delete it by clicking Delete.

ShoppRe App is an easy way to get updates about the latest Deals & Discounts on Indian Shopping sites. You can the cashback offers (which are offered at different occasions through our Social Media Pages). We are also in the process of developing other relevant features. Download the app now to stay tuned!

You may need a permit when importing some items into Saudi Arabia. The Saudi Food and Drug Authority requires permits for certain drugs, supplements and pharmaceutical products. You can learn more about Saudi permit requirements here.

If you receive an item that requires a permit, we will notify you by email and provide a link to the personal import clearance form. You may request an import permit by downloading and submitting the completed form to the Saudi Food and Drug Authority at the email address on the bottom of the form.

Please note: We can send your merchandise to you while you are applying for the permit, but you may be unable to receive your package until the import permit is approved.

ShoppRe’s shipping charges include all taxes applied in India, but NOT the Import Duties of the country that you are shipping the package off to.

Depending on the products you purchase, your country’s customs agency may determine you owe a duty or tax. Nearly every shipment that crosses an international border is subject to the assessment of duties and taxes. Each country determines the assessment of duties and taxes differently.

 All imported goods and their values must by law be declared to the importing country's customs office. As the "Importer", you are responsible for complying with customs laws and regulations. ShoppRe simplifies the process for you. We complete the customs forms with the appropriate product classification and value – based on the information you provide.  You are responsible for declaring an accurate value because it determines the customs duty and import tax you will need to pay. We need to know the actual value to insert into the customs declaration on your behalf. If the value is not correct, the item may be held by customs, and you may be liable for additional costs and/or customs fines or penalties.

Most times, the information is available from the seller’s invoice or packing slip accompanying the package. But if the seller doesn’t include paperwork describing the product and the price you paid, ShoppRe will notify you to input the values under Action Required in your Locker.

Once we have the relevant information and you have paid the cost of shipping, we'll complete the customs clearance paperwork. We will be unable to change any values in the customs forms after you have authorised us to send the shipment.

NOTE: You will need to pay the courier in cash for the tax and duty upon delivery.

DON’T FORGET: Some countries have a duty free concession where goods below a certain value can be imported without duty and/or tax. 

If your shipment is not delivered, or if items are missing or damaged, contact us immediately to begin the claims process.

For missing items:

If your shipment was not delivered, or if items were missing, you will need the following items to file a claim:

1. Claim form: Contact us, and Shoppre will provide you with the proper document

2. Copy of the merchant invoice or receipt showing the purchase price.

For damaged items:

If your item arrived damaged, you will need the following documentation to file a claim:

1. Claim form: Contact us, and Shoppre will provide you with the proper document

2. Photos of the damaged item(s)

3. Photos of inside and outside of box

4. Damage Report filed with the carrier locally. If you are unable to obtain a Damage Report, itemized repair order or damage statement from a certified technician

5. Copy of the merchant invoice or receipt showing the purchase price

Timeline to File the Claim

1. Issue should be raised within 48 hours of the delivery of the item in case the item is damaged/missing/loss by mailing to [email protected]

2. Submit the claim form once the same is received from Shoppre Team as soon as possible

Claims are reviewed on an individual basis and are usually resolved within 30 days. 

Note:

- Shoppre claims for lost or damaged merchandise must be filed within the published time limits.

- Claims are considered filed when fully completed claim form, photographs, and receipts are received by Shoppre.

- Claims are reviewed individually and this review process is usually resolved in 30 days.

- Specific commodities have limits of liability in case of loss or damage including televisions, computers, electronics, jewelry, figurines, furniture, lighting and manufacturer’s boxes, regardless of Declared Value or Insurance paid. Claim liability is limited to the lesser or either Declared Value, Proof of Purchase or Specific commodity liability limit.

- Claim liability for damage to items prepackaged by manufacturer will be limited(especially in case where the items are directly picked up from the seller and sent to the destination without traversing Shoppre Bangalore Facility), including all such commodity groups listed above.

- Failure to file a completed claim within the time limit will invalidate the claim.

All your items will be stored in your Locker at ShoppRe’s Facility. Once the required items have reached your Locker, we shall intimate you via email. You can also view  and all your shipments in your Locker, online 24/7.

How to Create a Ship Request:

1. Sign in to your Myaccount.

2. From My Locker, go to the Ready to Send tab.

3. Check the box to the right of each package you would like to include in the ship request. Please note that there is a consolidation fee of ₹100/package that you add to the first package for shipment (which will reduce your International Shipping rates upto 60-80%)

4. Add any Shipping Options that you like, and Click Create Ship Request.

 5. In the next page, confirm your Shipping Options, your packages and your delivery address (these cannot be changed once your package has been prepared).

 6. Click Confirm Create Ship Request.

 7. The shipment status can now be viewed in your Queue. We shall prepare your package, and update the total weight and Shipping charges (will include all the Package Level Charges as well) within a maximum time of 24 Hours.

 8. Click Ship Now and make your payment immediately, within the maximum free period of 7 days, post which you will incur a storage fee of INR 100/day from the 8th day.

 9. As soon as we have received your payment, we shall dispatch your items from our facility within a maximum period of 24 Hours!

 10. You can view your shipped item with the tracking information in My Shipment History.

 

Many stores pack your items in boxes that are too large or not properly prepared for global shipping. ShoppRe takes extra time to ensure all your merchandise is properly packaged for International shipping. Our FREE repackaging service will save you money in shipping costs and also helps ensure your purchases are not damaged during transport.

We repack all the necessary items (items which arrive at our facility in big boxes) for FREE of cost (except Shoe Boxes which we do not discard - unless you specify to do so for a fee of INR 100). Incase you do not want any of your items to be repacked, you can select the option of “Ship in Original Boxes (do not repack)” in your Shipping Preferences.

Shipping multiple packages overseas direct from online stores can be very costly. With our parcel bundling (consolidation service), our expert packers combine your purchases into a single package, saving you up to 60-80% off standard International shipping rates.

We will always try to consolidate your items into one box, unless you specify otherwise. Our per-½ kg shipping rates decrease as the box weight increases, so it is almost always to your benefit to have one large box sent instead of several small boxes.

Shoppre charges a small fee of INR 100 per package (not per item) that you add to the parcel (when you have two or more packages to consolidate).

How to choose your products from India:

1. Firstly, please ensure that the products your purchase are legal to be exported from India, and are legal to be imported to your country. Please check our Country Guides to know what the rules of your country are. For further details, please call your local customs office.

2. Please make sure that you buy your products from trusted websites in India to reduce fraudulent activity. You can also read the reviews of the products before you make the purchase. This is a list of the Top 15 Websites in India.

3. Although you can purchase from Facebook Sellers or Local Sellers, please try to read maximum reviews before making the purchase.

4. If your website provides you rates in INR as well other country rates (for eg: USD), always try to make the purchase in INR itself in order to avoid the website’s fixed conversion rates. You will notice that most websites offer cheaper rates in INR.

5. Read the Return Policies of the website from which you are going to purchase your items, so that you know what to do in case you wish to return your products from the Shoppre facility.

6. Please note that Shoppre is not connected to any seller in any manner, and has nothing to do with the products sold from any seller. However, we can check and review the products for you when the items reach our facility.

 

How Shoppre reviews your packages:

1. Shoppre opens every package when it arrives at our facility. Our team carefully review your purchases to ensure they were not broken during shipping and are legal for export from India.

2. If the merchant included an invoice, we will compare the contents of the package to the purchases shown on the invoice to ensure you received the correct number of items. If the invoice shows the price you paid, we will also enter these values for you.

3. If you receive an item that is not in the manufacturer's original packaging, or is not from a trusted merchant, we will open the product packaging to inspect the item. This allows Shoppre to reduce fraud, and saves you shipping costs by verifying the correct product is in the package and is legal for export from India.

4. You can request for Basic Photos when your packages arrive at Shoppre’s facility.

5. If you feel that Basic Photos are not enough, you can request for Additional Photos, and you can write down your requirements so that we can take detailed photographs of your items.

6. You can easily return your items from the Shoppre facility depending on the policies of the seller of your products. To know more about Returns, please check the below question.

Yes. We realize that on occasion you may receive the wrong item from an online store, it arrives damaged…or you simply change your mind. You can buy with confidence knowing we are here to help with product returns.

Please take note that:

a. We will let you know if any of your purchases arrive at our facility damaged.

b. You can request detailed photos to be sure you received what you ordered.

c. If you need to return something, we will make sure your return is processed properly.

d. Most retailers accept returns and will refund the full cost of the product, but not shipping costs. Every store is different, so be sure to check their return policy before you buy your items.

 1. Returning from ShoppRe Facility to Seller or the Sender (in India):

 Once the item arrives at our facility, if you feel the item is not as per your expectation or is damaged, it can be exchanged/returned to the seller (as per the seller exchange/return policy).

The cost for returning at item is charged at INR 400. You will be responsible for all return shipping fees as well (if needed). If it has to be couriered to sender’s destination by Shoppre, charges as per domestic shipping rates will be considered. Also, if the items were picked up by Shoppre, please note that the cost for the same is non-refundable.

 2. Returning after the item has been delivered to your doorstep:

 If you wish to return an item after it has reached your doorstep, you will have to make a fresh shipment and send it back to our facility in India. This will be considered as an import to India and may attract additional import charges. ShoppRe will not be responsible for any International returns made after the item has reached your doorstep abroad. However, if it was a national shipment and you want the items to be returned from your place in India to ShoppRe facility, charges as per domestic shipping rates will be considered.

Once the items have reached the ShoppRe facility, you can contact your seller for the returns (as per the Seller policy).  The cost for returning at item is charged at INR 400. You will be responsible for all return shipping fees as well (if needed).

Please note that the cost for the initial shipment is non-refundable.

 To request to Return a Package to the Sender from ShoppRe facility:

1. Expand the package view in Ready to Send tab in your Locker.

2. Select Return to Sender from the Optional Services drop-down menu.

3. You can view these charges under ShoppRe Wallet on the right hand side of your Locker.

If you want to place the orders yourself:

1. Purchase the items that you like from Indian online stores (like Amazon.in), Auction sites (like eBay.in) or from any Facebook or Instagram Sellers (like Shemy). Make sure that you choose Cash-on-Delivery as your mode of payment when you shop with any retailer.

2. After signing in, click Personal Shopper tab. In the Order Form, click the tab on the right side (Do you want to place the orders yourself?). Simply provide our Personal Shopper team the details in the Order Form.

3. You will be limited to 15 items per seller for each order placed. There will be a per item cost charged for every item from the 16th item onwards.

4. Your Shoppre account is billed for the actual cost of the purchase plus a Personal Shopper service fee per seller (based on the information that you have provided). Make the payment for your products immediately.

5. Upon confirmation of your payment, Shoppre will readily receive the parcels on your behalf (on Cash on Delivery).

6. Please note that we will NOT be able to receive your parcels (on Cash on Delivery) unless the amount that you submitted has reflected into our account. If you have chose Wire-Transfer as your mode of payment, and if we do not receive your payment within 7 days of creating the PS Order, your order will be cancelled.

7. Your Personal Shopper purchase will arrive at Shoppre like any other order, ready for shipment. It couldn't be easier!

If you want Shoppre to place the orders for you:

1. Select the type of purchase you'd like to make from Indian online stores (like Amazon.in), Auction sites (like eBay.in) or from any Facebook or Instagram Sellers (like Shemy).

2. After signing in, click Personal Shopper tab. In the Order Form, click the tab on the right side (Do you want Shoppre to place the orders for you?). Simply provide our Personal Shopper team the Product details and Seller details in the Order Form, and add it to your Shoppre online shopping cart.

3. You will be limited to 15 items per seller for each order placed. There will be a per item cost charged for every item from the 16th item onwards.

4. Your Shoppre account is billed for the actual cost of the purchase plus a Personal Shopper service fee per seller (based on the information that you have provided). Make the payment for your products immediately.

5. Upon confirmation of your payment, Shoppre will make the purchase for you within a maximum period of 24 hours. Any difference in amount while we made your purchase will be settled at the end, which you can view under your Shoppre Wallet on the right side of your Locker.

6. Your Personal Shopper purchase will arrive at Shoppre like any other order, ready for shipment. It couldn't be easier!

If you plan to send a wire transfer to Shoppre, please contact us for instructions and important information.

 How to send a wire transfer:

1. Please reference your LOCKER NUMBER and/or NAME.

2. Make your amount payable to Shoppre.com, and mail to the address below:

Account Name: INDIANSHOPPRE LLP

Account Number: 917020057881967

Branch: Bangalore

IFSC Code: UTIB0000009

MICR Code: 560211002

E-mail ID: [email protected]

Address: NO. 9, M.G. ROAD, BLOCK 'A'

Swift Code: AXISINBB009

 3. Please send Shoppre a notification email to [email protected] as soon as the amount has been transferred.

 4. It might take between 1-7 days for the amount to be reflected in the Shoppre account. Upon confirmation, we will dispatch your items within a maximum period of 48 hours.

You can pay to the company PayPal Account at [email protected].

Please note that you will be required to pay an additional amount of 10% of the total amount (Payment Gateway Charges) if you choose to pay via PayPal.

Contact us for more details.

 If you have used our Personal Shopper Service, please note that it is your responsibility to be in contact with the seller to ensure merchandise arrives promptly and safely to your locker.

If a seller is fraudulent, Shoppre will submit an investigation request with PayPal on behalf of our member. PayPal will then attempt to recover any funds owed, but fund recovery is not guaranteed. All disputes must be submitted within 30 days from when the original payment was sent.

Shoppre Wallet (can be viewed on the right side of your locker) allows Shoppre to add or deduct any amount for any purpose to your account, depending on the situation.If the amount is positive, it means that you own this much money, and this amount will be deducted from the final charges. If the amount is negative, it means that this amount will be added to the final charges.

 Example when we add amount to your Wallet:

1. You have already submitted your payment for Personal Shopper Service, but while we made the purchase, the amount turned out to be lesser than what you paid Shoppre. In that case, we shall add this balance amount to your account, and you will view a positive amount under your Shoppre Wallet. This amount will be deducted from the Final Shipping Charges.

 Example when we deduct amount to your Wallet:

1. You have already submitted your payment for Personal Shopper Service, but while we made the purchase, the amount turned out to be more than what you paid Shoppre. In that case, we shall deduct this amount from your account, and you will view a negative amount under your Shoppre Wallet. This amount will be added to the Final Shipping Charges.

2. Whenever you return a package to the sender, this amount (INR 400) along with domestic shipping charges (if any) will be deducted from your account, and you will view a negative amount under your Shoppre Wallet. This amount will be added to the Final Shipping Charges.

3. Once your package is ready for shipment and your final charges have been updated, you get a free time period of 7 DAYS to submit your payment. You will incur a storage fee of INR 100/ day for your prepared parcel from the 8th day onwards, which you can view as negative amount in your Shoppre Wallet). This amount will continue to be accrued until you make your payment, and will be added to the Final Shipping Charges.

 

Yes, Absolutely! ShoppRe is also a platform for Indians residing in India to gift their near and dear ones abroad. You can Simply Sign up and buy your favorite products from MULTIPLE Indian Stores; COMBINE all your items and GIFT your near & dear ones living outside India, in ONE Package!



Yes, Absolutely! You can Simply Sign up and buy your favorite products from MULTIPLE Indian Stores; COMBINE all your items and GIFT your near & dear ones living in India, in ONE Package!

 

Kindly email at [email protected] to know if we service in your required Pincode and to know the cost for the same. You can click here to get a quote.

Yes, click here to schedule your pick up request 

 

Yes. Shoppre allows you to Schedule a pick-up from any part of India! We provide the following options:

 Domestic Shipment:

- From any city in India to your Shoppre locker in Bengaluru

- From any city in India to any other city in India

 International Shipment:

- From Bengaluru, directly to your doorstep abroad

- From any city in India, directly to your doorstep abroad

 The service fee for scheduling a pick-up is as below:

         From Bangalore, INR 40/kg, Minimum INR 100

         From any other city, INR 50/kg, Minimum INR 200

 Shoppre will proceed with the pick up only after we receive confirmation from you via email. The charges will come under Package Level Charges while you create your Ship Request.

 *Please Note:

1. Pick-up will be scheduled from Monday to Saturday between 10:00 am to 07:00 pm - Except Holidays

2. Pick-up maybe scheduled only for the locations serviced by our courier partner.

3. Shoppre’s representative will get in touch with you during working hours once the form is submitted

Yes. We take upto 5 Basic photographs of all you items which you can view immediately for a cost of INR 100.

How to view Basic Photographs:

1. Sign in and view your packages in your Locker.

2. Expand the package view in Ready to Send tab in your Locker

3. Click Photos and confirm the payment.

4. You can view your photos immediately.

 You can also request upto 10 Additional Photos (incase you want some more details or if you want to inspect if the items are not damaged) for a cost of INR 500.

How to request for Additional Photographs:

1. Sign in and view your packages in your Locker.

2. Expand the package view in Ready to Send tab in your Locker

3. Click Photos and then under the basic photos, click Request Additional Photos (or) Click the drop down menu under Special Requests, and click Request Additional Photos.

4. Write down what kind of photos would you like us to take.

5. Within a maximum period of 48 hours, we shall get back to you with your photos. Until then, your package will be “in review”, and you will be notified by our customer service team via email when your items are ready to be viewed.

Items like brochures, tickets, business cards, letters, magazines, newspapers, photographs, etc. which weigh 2 kg or below, are considered as documents (and the shipping rates for documents slightly vary from shipping non-documents). If the package containing any of the above items weigh above 2 kg, then it is considered as a non-document.

Kindly note that Shoppre charges an additional amount of INR 100 for receiving a package which is considered as a document.

 

Yes. We can scan your documents (2 kgs and below) for a cost of INR 40/page (minimum INR 100).

How to Request for Scanning Documents:

1. Sign in and view your packages in your Locker.

2. Expand the package view in Ready to Send tab in your Locker

3. Click Docs and confirm the payment.

4. Write down if you need to scan only certain pages from your documents.

5. Within a maximum period of 48 hours, we shall get back to you with your scanned documents. Until then, your package will be “in review”, and you will be notified by our customer service team via email when your documents are ready to be viewed.

 

Shoppre provides various Shipping Options which you can choose in your Account Settings > Shipping Preferences  in your customer dashboard.

 SHIPPING PREFERENCES:

 1. Take Photos of items/Scan Documents in my Locker:

a. Basic Photos: We take upto 5 Basic photographs of all you items which you can view immediately for a cost of INR 100.

b. Additional Photos: You can also request upto 10 Additional Photos (incase you want some more details or if you want to inspect if the items are not damaged) for a cost of INR 500. This might take upto a maximum period of 48 hours, and until then your package will be “in review”.

c. Scan Documents: We can scan your documents (2 kgs and below) for a cost of INR 40/page (minimum INR 100). This might take upto a maximum period of 48 hours, and until then your package will be “in review”.

2. Packing Options:

a. Discard Shoe Boxes: We repack all the necessary items (items which arrive at our facility in big boxes) for FREE of cost (except Shoe Boxes which we do not discard). Discarding shoe boxes before your shipment is packed can help reduce the dimensional weight of your shipment in some cases. A charge of INR 100 per shipment will be incurred to discard shoe boxes).

b. Add Extra Packing Material: Additional protective packaging (for eg: bubble wrap/air bags/packaging paper/etc. depending on requirement) will be added to every shipment at the cost of IN 500.

c. Ship in Original Shipping Boxes (do not repack): We usually repack all the necessary items (items which arrive at our facility in big boxes) in order to reduce the dimensional weight for FREE of cost (except Shoe Boxes). Incase you do not want any of your items to be repacked, you can choose this option to ship your packages in the original shipping boxes in which they were received.

d. Max weight per box/Multi-piece shipment (MPS): Choose this option if you would like to restrict a Maximum weight of individual boxes in a shipment. Shoppre will split your shipment into multiple boxes not exceeding this box weight limit (whenever possible), at the same cost of splitting a package (INR 200 per new package created).

 Please note that any shipment which weighs more than 30 kg will be considered as a commercial shipment and will incur a custom clearance cost of INR 2500.

e. Gift Wrap: We can gift wrap your items at a cost of INR 100/- per package. However, please note that the gift wrapped item will be placed in another box before it is being shipped and that box cannot be wrapped.

f. Gift Note: We can write a gift note and place it inside your package at a cost of INR 50/- per package.

 

 

Shoppre includes all the service charges (apart from shipping charges) under Package Level Charges which will be displayed while creating your Ship Request.

 PACKAGE LEVEL CHARGES INCLUDE:

1. Shipping Preferences (Packing Options only): (includes the above mentioned charges)

2. Additional Storage: Purchases are securely housed in our facility, allowing time for multiple package delivery and maximum consolidation savings. Shoppre offers FREE storage up to 20 days. Packages stored past the free storage period will incur storage fees of INR 100/day from the 21st Day. Storage fees continue to accrue until your package is shipped, picked-up,  discarded or returned to the sender. You will see storage charges under Package Level Charges on your invoice when the package is shipped or discarded.

3. Photo/Document Scan:

a. Basic Photos: We take upto 5 Basic photographs of all your items which you can view immediately for a cost of INR 100.

b. Additional Photos: You can also request upto 10 Additional Photos (incase you want some more details or if you want to inspect if the items are not damaged) for a cost of INR 500. This might take upto a maximum period of 48 hours, and until then your package will be “in review”.

c. Scan Documents: We can scan your documents (2 kgs and below) for a cost of INR 40/page (minimum INR 100). This might take upto a maximum period of 48 hours, and until then your package will be “in review”.

4. Consolidation: Shoppre charges a small fee of INR 100 per package (not per item) that you add to the parcel (when you have two or more packages to consolidate).

5. Pick-up Service: The service fee is as below:

 From Bangalore, INR 40/kg, Minimum INR 100

 From any other city, INR 50/kg, Minimum INR 200

      Shoppre will proceed with the pick up only after we receive confirmation from you via email. The charges will come under Package Level Charges while you create your Ship Request.

 6.Package Return Service: Once the item arrives at our facility, if you feel the item is not as per your expectation or is damaged, it can be exchanged/returned to the seller (as per the seller exchange/return policy). The cost for         returning at item is charged at INR 400 which you can view under your Shoppre wallet, and you shall pay along with your next shipment. You will be responsible for all return shipping fees as well (if needed). If it has to be   couriered to sender’s destination by Shoppre, charges as per domestic shipping rates will be considered.

 7. Receive Mail: Shoppre charges an additional amount of INR 100 for receiving a package which is considered as a document (2 kg and below). Shipping charges of Documents slightly vary from that of Non-documents.

 8. Address Correction:

a. Incoming Packages: There is an INR 200 fee for packages that arrive at our distribution center with an incomplete address. You can avoid these fees by making sure the seller properly addresses your order. Read more on how to correctly enter your Indian address here.

b. Outgoing Packages: Please take extra care to make sure that you have entered the correct address while making an International Shipment. The courier will charge an additional fee (between INR 3000 to INR 7000) to your Shoppre account if you update your address after the shipment has left our facility. Many couriers charge this fee after delivery, so you may see it charged to your account post-shipment.

 9. Special Package Clearance Fee: Any Package which requires Special Handling will be prompted via email to you.

 All liquids/ semi-liquids/ homemade food/ medicines/ ayurvedic products/ dangerous goods like nail polish,  etc. will incur charges as below:

Less than 5 kg = INR 1000 per shipment

5 kg to 10 kg = INR 1500 per shipment

Above 10 kg = INR 2500 per shipment

The costs might not be limited to the above for all cases (for example, in cases of shipping heavy weight objects or heavy volume dangerous goods such as paints, etc.) - it could vary, and we shall inform you via email. Kindly contact us incase you have any doubts before you ship any special product to the Shoppre facility.

Please note that any package that requires special handling  will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.

 10. Overweight Package Clearance Fee: Any shipment which weighs more than 30 kg will be considered as a commercial shipment and will incur a custom clearance cost of INR 2500. If you would like to restrict a Maximum weight of individual boxes in a shipment, you can input the “maximum weight per shipment” of your choice, under your Shipping Preferences. Shoppre will split your shipment into multiple boxes not exceeding this box weight limit (whenever possible), at the same cost of splitting a package (INR 200 per new package created).

 

 

At ShoppRe, members always come first, and nothing says "we appreciate you" more than CASH for shipping! We're excited to unveil the industry's first rewards program that allows you to easily earn shipping credits with ShoppRe.

Simply Sign in, and click Shoppre Loyalty Points tab to know more.By default, all our members are enrolled into our Loyalty Program, and you will start off as a Bronze Shippr.

How to Earn ShoppRe Loyalty Points:

a. Earn Quick Rewards by loving us on social media. Earn between 50-100 Shoppre Loyalty Points.

b. Shipping Rewards: Earn ShoppRe Loyalty Points whenever you ship a package. You can earn more points for shipping, as your start leveling up.

c. Shopping Rewards: Earn 50 ShoppRe Loyalty Points per shipment, by shopping from ANY of our Featured Sellers.

d. Refer a Friend: Earn 200 ShoppRe Loyalty Points as soon as you friend signs up with Shoppre with the Referral Code that you have provided them. Your friend earns 200 Shoppre Loyalty Points too!

e. Miscellaneous Rewards: Earn 20 ShoppRe Loyalty Points for participating in surveys. You shall be notified via email.

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